The UPS Store

Reviews

• JB

  Jared Bronikowski

  1 day ago
  1.0
  What time do you open because it is not 8 am.
• SB

  Saundra Bates

  Apr 12, 2026
  1.0
  Terrible service, inconsistent hours. You can go there when they are supposed to be open and they are not. I had used this location for Amazon returns for the last four years because I didn’t think there were other options. The short guy who works the counter there with lots of forearm tattoos spends time chatting up people while making other customers stand and wait for his social interactions to end. He is RUDE and in particularly a bully to women. He doesn’t understand or doesn’t care where a line starts and how to take customers in order of where they are in line. MEN - save yourself a bad experience and instead GO to Kohl’s dept store next to Menards. It’s a clean bright store and the service and benefits of dropping off Amazon packages are excellent. Give the Kohl’s cash to your wife. She will love that!! PLUS SUPER CONVENIENT! Return desk is located on the left after you walk in the front entrance. LADIES - you get $5 Kohl’s cash or discount coupons for each package you return to spend in store. It’s literally free money for making a return. NO PACKING NEEDED: Kohl’s associates will pack, label, and ship your item for free. Easy Peasy. No hassle or waiting around while a clerk is making social visits. I will never patronize this UPS store again. I’m glad they are independently owned and operated or I would NEVER patronize any UPS store period. Thank goodness it’s just this store with an unprofessional employee. But with the Kohl’s cash and pleasant atmosphere I don’t know why anyone would go anywhere else to do Amazon returns. Just a horrible experience at this UPS in Watertown. The bright side is I found out how great Kohl’s Amazon returns are 😁!
• JL

  Johnny L

  Mar 31, 2026
  1.0
  Over the last 6 months or so the place constantly reeks like incense. If you're in there for more than 5 seconds prepare to have your clothes smell all day and maybe a bonus headache! So gross. Not sure why they insist on burning this stuff lately, never used to be like this in the years and years I've been a customer here.
• EV

  Eden VanOurkerk

  Feb 18, 2026
  1.0
  Called probably 10 times total throughout the day. Each time they rejected the call, I finally got to speak to someone and it was a very unpleasant man who was very irritated he had to take a phone call. Despite being polite with him he repeatedly cut me off while I was trying to speak and ultimately hung up on me after being rude the entire time I was trying to ask a question to figure out a package situation.
• KL

  Kim Lopez

  Feb 12, 2026
  5.0
  First time at this location and the young man behind the counter was awesome! I was in and out in less than 2 minutes!

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