United States Postal Service

3.6
35 reviews

About

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Visit your local Post Office™ at 411 Dodge St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
411 Dodge St, Watertown, WI
53094, United States

Hours

Reviews

3.6
35 reviews
5 stars
20
4 stars
2
3 stars
2
2 stars
2
1 star
9
  • BL
    Beth Lindsley
    Nov 13, 2025
    5.0
    I recently moved back to a house I've owned since 2004. (Long story) Most people on my block have mailboxes at the street and ours was at the bottom of our front porch steps. I was planning on moving it but got a letter that said I needed to move it by a certain date. The move got delayed because the post I ordered didn't come timely. My mail was held for a day and I had gotten an email that a very important piece of mail was going to be delivered (informed delivery is great). It thought it hadn't come because my mail was still being held. Crystal went out of her way to look for it and even ran to my house to see if it was there. It was in my mailbox but the mail came late yesterday after I looked at 5:15pm, so I didn't know it was there. As someone who has been a rural carrier before, I know how busy this time of year is and for her to go out of her way like that was over and above! Please respect our mail carriers and staff. It's an incredibly stressful job and they try their best. I cannot say how much I appreciate the work they do. Unless you have done the job it's hard to know what a big deal this was or what they go through. Please be kind!
  • JD
    Jay Deppe
    Aug 6, 2025
    2.0
    First attempt at phone contact met with being sent to voice-mail with the message that the mailbox was full. Immediate call back resulted in an immediate answer by a male who sounded hurried/harried, and annoyed that he had to deal with the public. I did get an answer to my late delivery that the USPS website said would arrive 2 days ago. Zero customer service courteousy present and tge only reason I'm giving a 2/5 is because I did indeed get my answer. I'd normally attribute this to someone having an off day (it happens, right?), but this is the second interaction with this guy where the customer is treated with contempt and hostility. The last time an inquiry about a delivery was made hisreply was, "hey, were short staffed (like everywhere nowadays) so if you think you could do better then come on up and get a job," Why he's allowed to interact with the public yet is a mystery.
  • ME
    matt e
    Apr 21, 2018
    5.0
    They worked with me to track down and receive a package on time that was labeled improperly by the mailer and not them. Very helpful staff. They definitely took the extra step for the customer.
  • RL
    Roni Jo Lester
    Dec 8, 2016
    5.0
    Fast service by friendly employees.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.