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United States Postal Service

2.9
(130 reviews)

Business Details

1715 Linnerud Dr, Sun Prairie, WI
53590, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1715 Linnerud Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1715 Linnerud Dr, Sun Prairie, WI
53590, United States

Hours

Reviews

2.9
130 reviews
5 stars
55
4 stars
4
3 stars
5
2 stars
3
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Ivy and Kao.

Service Speed

Several reviews noted quick and efficient service, although some customers experienced long wait times during busy periods.

Inconsistency

There were numerous complaints about inconsistent service, including issues with package delivery, lost mail, and rude staff interactions.

Cleanliness and Environment

The post office was generally described as clean, contributing positively to the customer experience.

Communication Issues

Customers expressed frustration over difficulties in reaching the post office by phone and receiving timely updates on their mail and packages.
  • RK
    Rhoda Kapugi
    Feb 9, 2026
    1.0
    Called at 9:30 this morning to inquire about shipping and the telephone rang for over 23 minutes! Call was never answered! Customer service? What a joke! My Priority 2-3 day envelope took 9 days. The Post Office has really gone downhill!
  • RG
    R G
    Feb 4, 2026
    5.0
    I had a passport appointment, and it could not have gone any better! Ivy was not only super kind and friendly (all of the employees there seem kind and friendly), she was extremely knowledgeable. She turned a kind-of-complicated process into something fun and easy, and gave me some great info to help in the future! It was quick and easy, and having someone be so personable, kind and knowledgeable during it all really makes a difference. Can't say enough good things about Ivy or this location!
  • LZ
    Liz Zélandais
    Jan 29, 2026
    1.0
    I took the time to write out postcards to representatives, I paid for correct postage, used correct Congressional addresses, and some postal worker in Sun Prairie couldn't be bothered to do the basic job of mailing my mail. They did the easiest thing & just sent it back to my return address label. Now I'm stuck either going back to argue with them, driving to a different post office, or spending more money on envelopes and stamps to say the exact same thing I already said. It's maddening. The system makes it hard enough without adding incompetent bureaucratic laziness on top of it. I did the work and it got blocked by something stupid and preventable.
  • AA
    anir
    Jan 21, 2026
    5.0
    I got a passport with my dad and it was amazing. They were very helpful especially Kao and Ivy.
  • SY
    stef Yousf
    Jan 20, 2026
    5.0
    KAO and IVY ARE the best people in this post office. The other people are okay. These 2 are very talented in dealing with people: explain procedures, needed paperwork, provide explanation and instructions while coming across as someone professionally qualified and who is assisting the people in their local community post office. The skill of being able to communicate greatly ( making customers feel comfortable ) increases customer satisfaction and ensures customers leave with a sentiment of a professional relationship and EASY transaction after taking care of the post office tasks they have. Both helped me and my child with our passports! Keep up the good work and again congratulations to KAO & IVY for earning trust and hearts of the Sun prairie community, I appreciate you both 👏❤️🙏🏻

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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