The UPS Store

Reviews

• EY

  Elsa Yohn

  Jan 24, 2023
  5.0
  No issues whatsoever. Always pleasant, informed and efficient.
• JG

  Joseph Grimm

  Jan 8, 2022
  1.0
  First off I’m a customer service expert that worked for Medicare over 20 years. I was returning an Amazon package in person. The lady who took my package was rude and inconsiderate. She didn’t even ask if I needed a receipt and had a very rude tone. I later inquired about an Amazon return via phone call to ask a simple question and was hung up on after less than a minute conversation. I will be reporting this to management! Horrible customer service. Unacceptable! Two times no less. She should be fired. F-
• MS

  Matvey Shishov

  Aug 24, 2020
  1.0
  Do not, I repeat, DO NOT use the services of this UPS store. It is your money at risk, give it to some more responsible business instead, somebody who will actually work hard for you. Long story short - if you think this UPS store is on your side - you are wrong. If you think "UPS store" means it's UPS - you're wrong. If you send anything with them - there is no guarantee you'll receive it, they'll try to put blame on somebody else and very probably you'll lose your money, lots of time and it'll be nerve-wracking. We used the store's services for urgent delivery of our (accidentally left behind in the US) laptop to the UK, on July 6th 2020. We expected them to explain the service and price to us, to pick up our laptop, and for the recipient (family member) to receive it in a couple days in the UK We paid $400 (FOUR HUNDRED DOLLARS) for the service, and left our laptop with the UPS store, and this is when NIGHTMARE began. We STILL don't have the laptop, it's August 24th. It was held up at the UK customs for some reason that NOBODY at this UPS store had told us anything about. The UPS customer service says it's the responsibility of the UPS store, as they didn't provide enough documentation. The UPS store says even though they have big letters UPS on their building, they are NOT UPS, they're a separate business (what?! I wish we knew they were not UPS and just a random store before we used their services, haha). And it's the failure of the UPS who lost the documentation. The customs holds our laptop for a ransom of $1000. All kinds of excuses and finger pointing. Do you really care about excuses when you pay $400 for, as you thought, responsible service? No, we just want to never have chosen this store. To sum it up, remember, we paid $400 for the service, and they still have our laptop, demand money for the customs, and demand money to send the laptop back to us. It's like robbers taking your money, your possessions and then demanding more money to give you your possessions back.
• HG

  Holly Gefvert

  Apr 2, 2020
  1.0
  I was at the office yesterday mailing a 3 ounce package in an envelope roughly 8"x12" in size. The price came out to $21 for standard shipping. I asked if there was a cheaper rate. The attendant looked at the manager, then probably was dishonest and said no. I ended up paying $21 for a $15 part. I felt hosed and lied to. I will not return.
• MH

  Marta Hansen

  Nov 20, 2017
  5.0
  I get lots of printing work done here and the customer service is always excellent. They are courteous, fast, and knowledgable.

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