The UPS Store

3.2
140 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1761 in Racine offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Regency Mall Near T.J. Maxx.

Details

  • DeliveryNot available

Location

The UPS Store
2310 S Green Bay Rd, Racine, WI
53406, United States

Hours

Reviews

3.2
140 reviews
5 stars
70
4 stars
5
3 stars
2
2 stars
8
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, several reviews highlighted issues with rudeness from an older female employee.

Efficiency

Customers generally appreciated the quick service, noting that despite busy times, the staff managed to handle transactions efficiently.

Pricing Transparency

There were multiple complaints about unexpected charges for services like printing labels, leading to frustration among customers who felt misled.

Store Conditions

The store is often described as clean and well-organized, contributing positively to the customer experience.

Communication Issues

Several customers reported difficulties in reaching the store by phone and receiving clear information about services, leading to confusion.
  • SH
    Scott Heusdens
    Jan 1, 2026
    5.0
    I recently did 2 Amazon returns that each required a box for the label Amazon supplied, the young man that waited on me was very helpful getting me the right size boxes and even packaged my items for me . Will definitely go back.
  • ML
    Merry C Lewis
    Dec 11, 2025
    5.0
    It is always crowded but these people are very nice and helpful. Never impatient
  • LB
    Leona Brumby
    Nov 25, 2025
    5.0
    Great customer service!
  • MM
    Melissa
    Nov 24, 2025
    1.0
    I've used this location for a while now. But this past weekend, I brought a small box in to be mailed. The girl working behind the counter said, " I need to measure the box", I said, " The measurements are on the box..?" She said, "I need to make it a bit bigger". The box measurements were 9x6x4, she up-sized it to 10x7x5. I was confused, but thought whatever. I had been standing in line for 15 minutes up to this point, so I just wanted to be done and get out. When she said it was going to be 35 and some change, I was floored! I said what?? She just repeated the amount, and I was like Wow, and paid it- again just so I could get out of there. I went home and researched to see if this was a common practice, and I saw that the upsize was only about a dollar more, BUT I was charged for 3-day delivery. I could have had it sent ground for 15, but that option was never offered to me. Next time, I am making the drive to the post office. I could have mailed it, had it there in 3 days, and it would have cost less than 20 dollars.
  • NH
    Nickey Hughes
    Nov 20, 2025
    5.0
    “I absolutely love my business cards — they turned out beautiful! The staff here is fantastic: quick, skilled, and always helpful. The owner truly goes above and beyond to keep everything running smoothly. The store is always spotless and well-organized. Highly recommend!”

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Racine offer?

The UPS Store #1761 in Racine offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.