United States Postal Service

2.4
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4225 101st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4225 101st St, Pleasant Prairie, WI
53158, United States

Hours

Reviews

2.4
132 reviews
5 stars
40
4 stars
5
3 stars
4
2 stars
7
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or condescending.

Mail Delivery Issues

Numerous complaints about lost mail, misdelivered packages, and poor delivery service were noted, causing frustration among customers.

Positive Experiences

Some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions despite the overall negative feedback.

Accessibility and Communication

Customers expressed frustration over the inability to reach staff by phone and the lack of responsiveness to inquiries.
  • MR
    Michael Risselada
    Dec 30, 2025
    1.0
    My family learned the hard way today that this branch does not honor passport appointments scheduled online. The staff dismissed the email confirmation we had in hand for the appointment. They also refused to let us talk to the manager. They were especially non-helpful and rude, at one time using a hand jester to shoo me, my wife and children away. It's not acceptable.
  • OF
    Outdoor Adventures With Fayde
    Dec 26, 2025
    5.0
    It's a fairly busy post office, yet all the ladies ,that usually help out all the customers, do so in a very timely manner and are very friendly. I like traveling a few extra miles to go to this location for my postal needs.
  • RL
    Ron Lesjak
    Dec 15, 2025
    5.0
    Took care of everything I wanted mailed within 20 minutes.
  • AK
    Adam Kavalauskas
    Dec 9, 2025
    5.0
    Both the usual ladies that work the counter are great. They put up with a lot, and they handle things quite professionally. We have never had any type of issues or problems shipping from this Post Office. We also had our family passports done here. We were in and out fairly quickly, and received the passports in 15 days. Nothing but pleasant experiences at this Post Office.
  • YB
    YVES BOOKER
    Dec 6, 2025
    5.0
    This is last post office this side of the WI and IL border. Not very busy during the day time. There is plenty of parking. This post office is located south country side of beautiful Pleasant Prairie. Be mindful of your time during the holiday season due to high volumes of remote customers skipping Kenosha to beat the wait time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.