Brand Certified
The UPS Store
3.8(133 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
2108A Silvernail Rd, Pewaukee, WI
53072, United States
Certified by The UPS Store • Mar 01, 2026
(262) 290-3029
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/wi/pewaukee/2108a-silvernail-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5653 in Pewaukee offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Grandview Blvd & Silvernail Rd. In The Metro Market Shopping Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.8
133 reviews
5 stars
85
4 stars
3
3 stars
6
2 stars
5
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Ryan, Mandy, and Darren for their outstanding service.
Mixed Experiences
While many reviews highlighted positive interactions, there were significant complaints about rude and unprofessional behavior from some staff members, leading to a divided customer experience.
Operational Issues
Several customers reported issues with service efficiency, including broken equipment and poor communication regarding store policies, which negatively impacted their visits.
New Ownership Impact
Reviews indicated that the store has improved under new ownership, with many customers noting a positive change in service quality and store atmosphere.
- SSStephanie Stevens-KhanFeb 12, 20265.0The Silvernail Store in Pewaukee, WI has the most patient, professional and friendly staff. Ryan and Mandy are always willing to help and I appreciate that so much. The Silvernail location is my preferred UPS Store to visit! Thank you!!
- PKPaul KrygierJan 2, 20265.0Always good and freindly service. I use this location mostly for Amazon returns but in recent years have been using them for shipping packages as well. They are always well staffed and eager to help me get the best shipping rates possible.
- KMKathie MayoDec 30, 20255.0Always service oriented!
- RGRichard GoodmanDec 15, 20251.0I explained about the Waukesha post office doing some illegal things with my mail and the guy was disrespectful so I went on to explain about the lawsuits in World Court against the USPS because today on 12-15-2025 the front counter female laughed about sending back my inheritance letters from Ozzy Osbourne's estate lawyers illegally. The guy was again disrespectful so I'll never go there again.
- AKA KDec 14, 20251.0I went to the store personally and requested to print a large canvas 32 x 32. They all did all the measurement of the picture and give me a price and I paid for it. I was told that the picture Canvas will be available in a week. I called after four or five days to check on the status and I was told that “ Oh, I am sorry we couldn’t get your picture printed because we quoted you wrong price and wrong size. And we were going to call you about it”. Even though they knew the urgency of this picture that was a birthday gift for my son, but they still did not make the effort to call me a day after I Request through unpaid for it. The manager was very rude instead of apologizing for the inconvenience. She’s like you can come and get reimbursed for your money. That was the best she could do. The silver nail Road UPS store do not know how to handle customer situation and they don’t know their product. It was very disappointing. I called customer service and didn’t do much about it either. I am also still not reimbursed for him, but the money I paid. I would not recommend going to this store for picture printing, or any sort of paper printing job.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the hours of operation for The UPS Store #5653 in Pewaukee?
The UPS Store #5653 is open Monday through Friday from 8:00 AM to 6:30 PM, and on Saturdays and Sundays from 10:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store #5653 open on Sundays?
Yes, The UPS Store #5653 is open on Sundays from 10:00 AM to 4:00 PM.
What services does The UPS Store #5653 offer?
The UPS Store #5653 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #5653 located in Pewaukee?
It is located at 2108A Silvernail Rd, at the corner of Grandview Blvd & Silvernail Rd inside the Metro Market Shopping Center in Pewaukee, WI 53072.
What payment options are accepted at The UPS Store #5653?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get shipping supplies and moving boxes at The UPS Store #5653?
Yes, The UPS Store #5653 sells office products, mailing supplies, moving boxes, and stamps & postage.
Does The UPS Store #5653 offer document shredding services?
Yes, document shredding is one of the professional services offered at The UPS Store #5653.
What nearby restaurants can I visit near The UPS Store #5653?
You can visit The Spanish Traveler, a Mexican and Latin American restaurant, and Osaka Ramen Hibachi, a Japanese and Asian restaurant, both nearby in the same area as The UPS Store.
Are there any financial services near The UPS Store #5653 for customer convenience?
Yes, H&R Block and Marine Credit Union offer financial services nearby, which may be convenient for customers combining errands.
What entertainment or leisure options are near The UPS Store #5653?
Tap In Golf Sims and Sports Bar Waukesha is a nearby sports bar and restaurant where customers can enjoy leisure activities before or after visiting The UPS Store.
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