The UPS Store

3.7
126 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5653 in Pewaukee offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Grandview Blvd & Silvernail Rd. In The Metro Market Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
2108A Silvernail Rd, Pewaukee, WI
53072, United States

Hours

Reviews

3.7
126 reviews
5 stars
80
4 stars
3
3 stars
6
2 stars
5
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Ryan and Mandy providing exceptional service.

Inconsistency

Some customers reported issues with service consistency, particularly regarding Amazon returns and the handling of packages, leading to frustration.

Store Environment

The store has received positive feedback for being clean and well-organized under new ownership, although some customers noted previous negative experiences.

Efficiency

Customers frequently highlighted the quick service and efficiency of the staff, even during busy times.

Negative Experiences

A number of reviews mentioned rude or unprofessional behavior from certain employees, impacting overall customer satisfaction.
  • JM
    JoKaria McClernan
    Nov 10, 2025
    1.0
    There is ALWAYS an issue when I come here!! I wish I can delete this location from my phone. Would rather go ANYWHERE else.
  • CB
    Christine Barsamian
    Aug 20, 2025
    5.0
    Nice professional people! Very helpful!
  • DW
    Diane Wentzel
    Aug 17, 2025
    5.0
    I was carrying a large awkward to hold box to bring into the store and when I looked up, an employee was already holding the door open for me. What fabulous service and courtesy! They also handled my transaction quickly and efficiently! Thank you so much!
  • TC
    Terry Carpenter
    Aug 6, 2025
    1.0
    This has happened 3 times in past few weeks. The scanner machine is still broken but their phone system doesn't allow me to call and speak to a live person. There is massive construction and it would have been nice to find out over phone vs making the trip.
  • JP
    Jeff Panosian
    Jul 10, 2025
    5.0
    Excellent Service at The UPS Store - Silvernail Road, Waukesha! I recently visited The UPS Store in Waukesha for an Amazon return. I mistakenly had a Whole Foods QR code on my phone instead of the correct UPS one. Darren, an employee there, was incredibly helpful. He very quickly and patiently guided me through the process of switching to the right QR code. I truly can't say enough good things about Darren's assistance. Thank you very much for the outstanding help!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the hours of operation for The UPS Store #5653 in Pewaukee?

The UPS Store #5653 is open Monday through Friday from 8:00 AM to 6:30 PM, and on Saturdays and Sundays from 10:00 AM to 4:00 PM. Hours may vary on holidays.