Marco Promos

Please note that the color swatches shown on our site are general representations only. To see actual color, you are encouraged to request a sample prior to ordering.

Our catalog/web site includes many products specifically researched and designed to help you look your best at your next meeting or promotion. If you are interested in a product not listed in our catalog/web site please let us know and we will be happy to provide you with a custom quote for that product within 24 hours.

Website, catalog, and email offers may not be combined with other sales, current offers, free shipping, custom quotations or product requests beyond catalog quantities. You may use the better offer when applicable.

Product purchase minimum quantities as well as discounts for larger quantities are listed in the product pricing tables throughout this web site.

MARCO offers multiple ways to navigate the web site to help locate the desired custom promotional products. You may choose from the product and category links, keyword/item number search or pull down menus to access the areas of interest. If you have one of our catalogs, simply enter the item number in the item number search on the left side of the screen and you will be taken to details on that promo product. During the process of ordering, we utilize on screen reminders to show where you are in the buying process. The site is best viewed with your display set to 1024 x 768 utilizing Microsoft Internet Explorer version 7 or above, Google Chrome or Mozilla Firefox. Our goal in designing the site was to allow you to find the information you require in the least amount of clicks. We know your time is valuable and want to make the browsing and buying experience an enjoyable one for you. We welcome your feedback on any aspect of the site by calling 1.800.232.1121 or by e-mailing us at WebAnswers@MarcoPromos.com.

Our customers have the choice of ordering: Online 24/7 By Phone - 1.800.232.1121 By Fax - 866.545.5672 By Mail - MARCO, 2640 Commerce Drive, Harrisburg, PA 17110

MARCO makes every attempt to ship exact quantities. Due to our post-production quality control efforts and the high speed of the custom production process, there is the potential for up to 10% over/under runs. Over/under runs for plastic bags may vary from 10% - 25%. Any adjustments necessary will be made once your order has shipped.

For your convenience MARCO accepts VISA, MasterCard, Discover and American Express.

We understand that you want the best advertising product value for your money. That is one of the reasons why we publish our best and most competitive promotional merchandise prices in our catalog/web site. What our customers find when considering their history with MARCO is responsive service, accurate orders, on time delivery, quality products and competitive pricing. We guarantee that MARCO is able to provide a better price for equal quality products than its competitors, while continuously providing excellent customer service. From time to time, we may run promotional offers. Please note that offers may not be combined and do not apply to on sale merchandise; however, we will make sure you receive the lowest offered price based on the promotions you received. We reserve the right to correct any pricing errors or detail omissions that may occur.

Download a printable version of our printer setup instructions for inserts here: https://cdn.marcopromos.com/09383499-F9CD-4BEF-BDD5-E906CA13DE31/StaticImages/printersetupinstructions.pdf

Production time refers to the time it will take us to custom produce the items for you. Weekends and legal holidays are not included in the calculation of the production time. Please note, that the production time starts when we receive your signed proof of the artwork. Days of production listed on the site are for 1 color and 1 location. We will contact you for multi-color/location orders. Time required for shipping is not included in the production time.

Most of our promotional products can ship in 10 days or less. Quick Ship items can be shipped even faster. Please contact us first so we can confirm product availability for larger orders. Production times for individual products are noted in the item detail sections throughout this website. Hundreds of best selling custom imprinted items are available with a 24 Hour priority production process option. Most '24-Hour' items can ship the next business day, for no additional charge, with final order and art approval received by 3 PM EST (times vary per product). Actual delivery times depend upon final destination location and preferred shipping methods. Contact a Promotional Products Expert today to find out how we can help ensure that your personalized items are ready to ship within 24 hours.

MARCO is dedicated to providing you with the highest quality Promo Products and Customer Service! If your order arrives differently from what you approved, please contact your Sales Representative immediately. We want to ensure your satisfaction... guaranteed! A restocking fee may apply. Unauthorized returns will not be accepted, please contact us for a return authorization number. Please understand that all printed products are customized based on your specifications and once manufactured are not subject to cancellation or reduction.

At this time we collect sales tax for the following states based upon shipping location: AR, AZ, CA, CO, CT, DC, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TX, UT, VA, WA, & WI. If you are tax exempt in one of these states please fax a copy of your sales tax exemption form to 1.800.232.1121 or Accounting@MarcoPromos.com and sales tax will be removed from your order. All other states, if there is tax due on your purchase, it must be remitted directly to your state.

We are pleased to provide free samples to businesses and professional organizations large and small. By sampling our products, such as promotional pens, advertising gifts and convention bags, you eliminate any concerns about quality, color and size. About 98% of our products are available to ship to you without charge to locations within the Continental United States. The other 2% are products, that quite frankly, are too expensive for us to give away free. But, you can examine these items before you buy! If you provide us with a credit card we will ship the item (s) to you immediately and charge your card. Your card will be credited the amount of your sample (s) if you place an order or return the items within 30 days. In order to keep our prices low, we would like to keep your sample choices to approximately 5 (if you need 6 or 7...that's ok too 😀). If you reside outside of the Continental United States, we do ask for a UPS or FedEx International Shipper account number to ensure that all applicable duties and freight are paid. A $10 foreign document charge may also apply.

MARCO respects your right for privacy; you are placing your trust in us and we want you to do so free of concern or risk. The personal data that we collect is used to process your order accurately and effectively. We've established extensive measures to protect your personal information provided online via our secured site. If you have any questions regarding the security or privacy of your information, please contact us at WebAnswers@MarcoPromos.com or call 1.800.232.1121. Learn More about our Security & Privacy Policy here: https://www.marcopromos.com/info/securityprivacy

Existing users may log in and new users may create an online account. You will be asked for information such as your e-mail and password. Once an account is established, you may easy order and access your Ribbon Locker. Establish an account here: https://www.marcopromos.com/myaccount MARCO accepts Visa, MasterCard, Discover and American Express for payment

The setup charge applies to many orders for custom imprinted items and is charged for the labor necessary to calibrate the equipment or machinery to your specific requirements, such as color and size of the imprint. The screen charge applies to the process of creating a silk screen or plate in order to apply your personalized imprint and colors onto the product. This is a one time only charge, unless the imprint changes. The ribbon die charge applies to ribbon titles not in our stock inventory that will be created to your specifications. We retain the badge ribbon die for four years after each use.

Prices do not include shipping & handling charges. All advertising merchandise is shipped FOB origin - we prepay shipping cost and add to sales acknowledgement & invoice unless an alternate shipper account number is provided. Promotional materials are shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location. Freight savings based on negotiated rates are another way MARCO saves you money. We are no longer able to ship the following products outside of the approved territories listed below. This includes shipment destinations of a US bases or embassies. We are not able to make any exceptions at this time. Restricted Products : BIC® Writing Instruments, BIC® Sticky Note™ Products, BIC® Magnets, BIC® Mouse Pads, BIC® Lighters, BIC® Non-Adhesive Scratch Pads/Note Pads Approved Territories: US, Canada, Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, American Samoa

Yes, Marco Promos keeps your artwork on file for at least one year to allow for reorders of the same printed logo product. For availability beyond one year or for different products, contact their Customer Care Center.

Marco Promos offers free art preparation in most cases and starts production after art approval. You can download or view artwork guidelines and PMS color charts on their website to help create your logo.

Marco Promos accepts VISA, MasterCard, Discover, and American Express for payments.

You can place orders online 24/7 via their website, by phone at 1.800.232.1121, by fax, or by mail at their address in Oshkosh, WI.

Marco Promos may ship up to 10% over or under the ordered quantity due to production processes. For plastic bags, this variance can be between 10% and 25%. Any adjustments are made after shipment.

If you find a lower list price from any competitor, Marco Promos will match it and give you an additional 10% off. However, offers cannot be combined with sale prices, special offers, clearance, or auction sites.

Marco Promos is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays. However, you can order from their website 24/7.

Near Marco Promos, you can visit Sunken Paddle Ciderworks for a local winery experience, South Park for outdoor activities, and several pubs and restaurants like TNT Tap and Park Ave Bar to enjoy food and drinks before or after your visit.

Visiting Sunken Paddle Ciderworks nearby offers a relaxing spot to enjoy local cider and refreshments, making it a great place to unwind after discussing your promotional product needs at Marco Promos.

Yes, nearby you have Zenergy School of Massage and Bodywork for wellness education and South Park Middle School, providing educational resources in the community around Marco Promos.