United States Postal Service

1.7
422 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 200 E Centennial Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 E Centennial Dr, Oak Creek, WI
53154, United States

Hours

Reviews

1.7
422 reviews
5 stars
65
4 stars
9
3 stars
9
2 stars
8
1 star
331

What are people saying?

AI-generated from recent customer reviews

Delivery Delays

Numerous customers reported significant delays in package deliveries, often taking days or weeks longer than expected.

Lost Packages

Many reviews mentioned packages going missing or being rerouted to incorrect locations, leading to frustration and dissatisfaction.

Staff Performance

While some customers praised individual staff members for their friendliness, many others criticized the overall management and efficiency of the facility.

Customer Service Issues

Several customers experienced poor customer service, including unhelpful responses when inquiring about delayed or lost packages.

Operational Inefficiency

The facility was described as understaffed and poorly managed, contributing to the ongoing issues with package handling and delivery.
  • HM
    Helen Medinger
    3 days ago
    1.0
    Been 11days since our meds shipped and been sitting in Oak Creek, Wi for the last 8 days. Still not here. Ridiculous. If I could give them a Zero I would.
  • ML
    Mariah Lindaas
    Nov 12, 2025
    1.0
    Packages keep going back and forth from this location and Madison WI-it needs to go to NEW YORK....It has been over 14 days and is now just sitting here. The lady that answered the phone was very kind yes-but said they needed to reconfigure the bar code? Like how is this even a thing? I am not sure what the issue is but if there is anyway I can keep my packages from going here I am going to try.
  • JB
    Jonathan Bast
    Oct 28, 2025
    1.0
    I really resist giving bad reviews, but this facility needs some support and funding. Packages will sit in the warehouse or get rerouted before returning back to the facility again. Update: It has now taken fewer days for my package to travel the Atlantic than traveling from Oak Creek to my house.
  • SY
    Samantha Young
    Oct 22, 2025
    1.0
    It's a shame that all area mail goes through this location. It's so hard to run a business in the area if you rely on USPS because the Oak Creek hub causes insane delays. Over half the mail delivered to USPS Oak Creek on 10/14 has yet to be delivered to LOCAL recipients as of 10/22. The only way to ensure a package going from Oak Creek to Franklin within 4 business days is to pay Priority prices. So we're stuck eating the cost of inflated postage to make sure our clients get their payroll timely. This location has been the bane of the greater Milwaukee area's existence. When will it be deal with?
  • TB
    Tara Blank
    Oct 21, 2025
    1.0
    The Oak Creek facility should just close. There is no use for it. They can't keep up with packages, and it's clear that people are irate about their packages sitting in this facility for weeks. I ordered something from out of country on September 10th, and it arrived in Oak Creek on September 20th. It's now October 21st and it's STILL sitting in Oak Creek! If you can't get enough help, CLOSE! This has been going on long enough!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.