United States Postal Service

2.4
99 reviews

About

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Visit your local Post Office™ at 15300 W Howard Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15300 W Howard Ave, New Berlin, WI
53151, United States

Hours

Reviews

2.4
99 reviews
5 stars
26
4 stars
6
3 stars
5
2 stars
6
1 star
56
  • JS
    John Sanders
    Nov 12, 2025
    1.0
    The male clerk who works there with the graying beard is not a very nice man. He is very condescending and it is clear he doesn’t like to help. I don’t understand why he doesn’t just leave and work somewhere else that’s a better fit given he seems to hate helping people so much. It’s disappointing to see.
  • JJ
    Jan
    Sep 2, 2025
    3.0
    Put a letter in mailbox today that had to get out, had the flag up. Didn't pick it up and just crammed the mail on top.
  • JP
    Jessica Pedersen
    Aug 20, 2025
    5.0
    I had such a great experience at the post office thanks to Carmen! She was incredibly kind, patient, and detail-oriented while helping me with my passport application. She made sure everything was filled out correctly and that I had all the materials I needed, which gave me peace of mind. It’s rare to come across someone so thorough and genuinely helpful—Carmen went above and beyond. Thank you for making the process smooth and stress-free!
  • KP
    Kelly P
    Jul 29, 2025
    1.0
    Disgusting behavior by the clerk, Dan. He made a sexual innuendo towards a girl who appeared underage saying, “I can tell you what to do with it. You won’t like it, but I can tell you what to do.” The poor girl looked so uncomfortable and defeated walking out holding her head down. This is not the first time I have witnessed him be inappropriate, and he’s always rude, talking over customers including myself. How many times does someone have to be reported? Call was made to the hotline on my receipt about this incident.
  • SH
    Shivakumar H
    Jul 13, 2025
    5.0
    It was our first time visit for our kid’s passport. The staff is friendly and helpful. It was not crowded but you can see the people coming all the time. We had to get the photos from Walgreens since the camera at the post office was not functioning. It was communicated to us very late. It should have communicated to the customers ahead of the time to avoid last minute delays. Overall it was a good experience without any problems or delays.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.