United States Postal Service

2.4
100 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 15300 W Howard Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15300 W Howard Ave, New Berlin, WI
53151, United States

Hours

Reviews

2.4
100 reviews
5 stars
26
4 stars
6
3 stars
5
2 stars
6
1 star
57
  • MK
    Mike Kemper
    Dec 31, 2025
    1.0
    I have never had a problem at the counter here. Unfortunately, when I had a problem with a missing package, I was less than impressed. I believe the guys name was Jim. He told me to put a claim in for a missing package when he knew that I couldn't because the multiple packages with the same tracking number. One package showed being delivered. When I called back the next day to resolve the issue he told me I couldn't put in a missing package claim and I had to call the third party who provides the tracking numbers. Why not tell me that in the first place? Lack of knowledge? Or just trying to get me out of there? The best part was his attitude. Yes, that's sarcastic. I just wish they could find the package that was scanned when I dropped it off and then it magically disappeared there.
  • JS
    John Sanders
    Nov 12, 2025
    1.0
    The male clerk who works there with the graying beard is not a very nice man. He is very condescending and it is clear he doesn’t like to help. I don’t understand why he doesn’t just leave and work somewhere else that’s a better fit given he seems to hate helping people so much. It’s disappointing to see.
  • JJ
    Jan
    Sep 2, 2025
    3.0
    Put a letter in mailbox today that had to get out, had the flag up. Didn't pick it up and just crammed the mail on top.
  • JP
    Jessica Pedersen
    Aug 20, 2025
    5.0
    I had such a great experience at the post office thanks to Carmen! She was incredibly kind, patient, and detail-oriented while helping me with my passport application. She made sure everything was filled out correctly and that I had all the materials I needed, which gave me peace of mind. It’s rare to come across someone so thorough and genuinely helpful—Carmen went above and beyond. Thank you for making the process smooth and stress-free!
  • KP
    Kelly P
    Jul 29, 2025
    1.0
    Disgusting behavior by the clerk, Dan. He made a sexual innuendo towards a girl who appeared underage saying, “I can tell you what to do with it. You won’t like it, but I can tell you what to do.” The poor girl looked so uncomfortable and defeated walking out holding her head down. This is not the first time I have witnessed him be inappropriate, and he’s always rude, talking over customers including myself. How many times does someone have to be reported? Call was made to the hotline on my receipt about this incident.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.