The UPS Store

Reviews

• ZB

  Zack Bitter

  Mar 27, 2026
  1.0
  Just a very unsettling atmosphere with condescending employees. I found the manager James to be condescending and unhelpful. The young female employee was very condescending and unkind to me in multiple occasions. She is not very helpful and seems to be untrained, especially in printing. I went to other printing places, and the employees were so much kinder and welcoming, so that confirms my belief. I would not have left a review, but this was the second time from the young lady. *Update*: After leaving this review, I received a response from management, which I’ve included below. My original review was based on how I felt I was treated during my visits, not the technical details of the order. After this exchange, I still feel my concerns about the interaction we’re not acknowledged, which is why I’m sharing this follow up.
• TK

  Thomas Keller

  Feb 4, 2026
  1.0
  UPS policy is to be able to send firearms to FFL dealers and comply with all shipping regulations. Had a UPS label from shipmygun.com Stated my case even showed UPS emails to confirm UPS policy. Lady made no effort to consult and an extra effort to at least check into it.Changed store location to Appleton, zero issues and great service Neenah terrible customer service, disappointed.
• JL

  Jessica Lisbeth

  Jan 15, 2026
  5.0
  I wish I would have caught the name of the woman who assisted me today because she was wonderful. She was on the phone with another customer when I arrived and handled the call in a patient, friendly and helpful manner. Then she proceeded to help the three of us in line. Extremely efficient, fast, friendly, and knowledgeable. It appears she was the only person working during that time frame, and she handled the needs of four customers in less than 5 minutes. Best part of it was her kind smile and enthusiastic nature. Many thanks for starting my day on a positive note!
• KD

  Katie Douglas

  Dec 18, 2025
  5.0
  The Neenah store staff were friendly, greeted me when I came in and guided me on changing my tape in order for my box to make it from WI to Colorado.
• NK

  Natasha Kowalchuk

  Dec 2, 2025
  5.0
  Honestly, such good customer service and especially for this time of year when there’s so many reruns with the holidays. I will definitely be returning to this UPS store in the future!

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