United States Postal Service

Reviews

• SM

  Sama Marie

  Jul 17, 2025
  2.0
  Our neighborhood mailbox was hit by a car a while ago, and there have been no updates on when it will be fixed. In the meantime, we’re being forced to pick up our mail from the post office, and they’ve also stopped delivering packages to our doors. I went to the post office because I thought one of my packages had been delivered there. The first employee I spoke to—an older gentleman whose name I didn’t catch—retrieved my mail, but he seemed irritated from the start. When I mentioned I believed I also had a package, he looked even more annoyed, but thankfully another worker offered to check for it. While waiting, I asked the first employee if there was any update or someone I could talk to regarding the damaged mailbox. He seemed frustrated by the question, but said he’d go ask. I didn’t understand why this was such a problem—many of us in the neighborhood are concerned. The second worker came back and said the package wasn’t there. Shortly after, the first guy returned and explained that everyone who receives mail at our cluster box has to agree before they can proceed with repairs. I asked if we all needed to call or visit the post office individually, and just then, someone else (the manager, though I unfortunately forgot his name) stepped in. This man deserves serious appreciation. He took the time to explain the situation thoroughly, after informing him that about 18 homes are affected. (It seemed this was the first time he was hearing that many people were involved) He even shared a similar experience from his own neighborhood. He said he would personally look into the mailbox issue and let me know whether we needed to contact our landlords, since many residents are renters and haven’t received any information. I offered to put up a sign on the broken mailbox encouraging neighbors to call the post office and give their approval to get it fixed. Another neighbor mentioned we may need to get individual mailboxes, which would also involve our landlords. The manager assured me that my package would be delivered to my door moving forward and took down my name and number so he could follow up. He was kind, patient, and incredibly helpful—and I told him how much I appreciated his time. I plan to update this if I hear back from him. What bothered me, though, was what happened as I was leaving. I overheard the first employee telling the manager he was “sorry for wasting his time on that situation,” referring to me—as if I were being a problem. I was polite and respectful the entire time; I just wanted to understand what was happening with our mail. All we want is communication and a solution. It costs nothing to be kind and understanding—like the manager was. That attitude makes a huge difference, and he truly deserves recognition for handling the situation with grace.
• DK

  David Koepp

  Jul 14, 2025
  5.0
  Went to get a passport. The young lady behind the counter couldn't have nicer and more helpful explaining everything in the process. My hat's off to her
• DS

  Dolly Jo Schoenfeldt

  Mar 30, 2018
  5.0
  Friendly staff that are quick and very informative. The place is clean and sells greeting cards and a large variety of shipping related items. Can be busy but staff works hard to keep things moving. Parking is okay.
• NR

  Nate R

  Sep 28, 2016
  1.0
  HANDS DOWN THE WORST POST OFFICE I HAVE EVER ENCOUNTERED! AND NO THIS IS NOT A RANT ABOUT ONE BAD EXPERIENCE I HAVE LET SEVERAL ISSUES SLIDE BUT ENOUGH IS ENOUGH! JUST TO CHOOSE ONE ISSUE THAT I THINK ALL RESIDENTS IN NEENAH WI SHOULD BE AWARE OF. I HAVE HAD TO CONTACT THE NEENAH POST OFFICE ON FRANKLIN AVE. SEVERAL TIMES FOR THE SAME ISSUE. MY MAIL IS NOT BEING PICKED UP. I HAD SPOKE TO A "SUPERVISOR" TODAY AND HE INFORMED ME THAT IT IS NOT THEIR JOB TO PICK UP MAIL FROM YOUR MAILBOX, I ASKED EVEN IF THE RED FLAG IS UP? HE PROCEEDED TO CHUCKLE AND TELL ME AGAIN THAT IT IS NOT THEIR JOB TO PICK UP ANY POSTAL CUSTOMERS MAIL FROM THEIR MAILBOX!!! HE PROCEEDED TO ASK IF I HAD INCOMING MAIL IN MY MAILBOX, I SAID NO AND HE SAID OK THEN, IF HE DOES NOT HAVE MAIL FOR YOU HE DOES NOT NEED TO PICK UP, I AGAIN QUESTIONED THE USE OF THE RED FLAG, HE REPLIED "HE MUST HAVE MISSED IT:?!?!?!? I HONESTLY THOUGHT I WAS ON A HIDDEN CAMERA SHOW, THATS HOW RIDICULOUS THIS IS. HE DID NOT TAKE MY ADDRESS TO AT LEAST ADDRESS THIS ISSUE WITH THE CARRIER, NOTHING BESIDES ANOTHER LAUGH! NO WONDER POST OFFICES ARE CLOSING DOWN, THIS ONE WILL BE NEXT I GUARANTEE IT, THEY HAVE NO TACT, NO CUSTOMER SERVICE, AND ARE JUST PLAIN RUDE AND WILL NOT DO THEIR JOBS CORRECTLY TO HELP ANYONE. PLEASE IF YOU WANT YOUR MAIL TO GET TO ITS DESTINATION I SUGGEST YOU WALK IT TO YOUR RECIPIENTS ADDRESS (IM KIDDING BUT NOT REALLY) OR BRING IT TO ANOTHER CITY'S POST OFFICE.... NOT THEIR JOB TO PICK UP MY MAIL FROM MY MAILBOX...SMH I GUESS THE $25 GIFT CARD LEFT IN THE MAILBOX LAST YEAR AT CHRISTMAS TIME AS A THANK YOU FOR BEING MY MAIL CARRIER WAS AN EXCEPTION FOR A TIME THEY COULD STOP AND PICK UP MY MAIL, ONLY BC IT BENEFITED THEM, SORRY MAILMAN LOOKS LIKE COAL THIS YEAR FOR YOU...
• DH

  Devin Hagan

  Apr 2, 2013
  2.0
  I have had three encounters with the Neenah Post Office, all of which I was very unsatisfied as a customer. BRIEF OVERVIEW: - Staff lacked knowledge basic operating procedures - Debit / Credit Card System failure My worst experience: I brought a package in to be returned to the sender with the return label. When I transferred the package to the employee I stated specifically that I did not want the package to be returned to my address. The employee scanned the return label, indicated that the package would not be returned, and thanked me (how courteous). The very next day, the package arrived at my door. It took an additional week and 3 long phone calls with USPS to straighten the situation out. Turns out, the employee scanned a duplicate of the original shipment tag (thus rerouting it to me). To me, this indicated that the employee did not know what a return label looks like.

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