Staples

Reviews

• CY

  Craig Yerges

  1 day ago
  5.0
  Got what I needed
• AY

  Anan Yan

  4 days ago
  5.0
  best service of printing service Amazing employees
• ND

  Nancy D

  Apr 18, 2026
  5.0
  Quick friendly service
• NC

  Nik Cz

  Apr 8, 2026
  5.0
  We went to Staples to get some photos done for foreign visas and passports. The gentleman who helped us was professional, courteous, and very attentive to details to make sure the photos were just right based on each country's requirements. I didn't know Staples could do this, and we'll be back next time we need photos done!
• AA

  Adric

  Feb 26, 2026
  2.0
  Came in on a Tuesday to get a single document scanned. First thing I notice is how dirty the entire store is, especially the floor. I have included pictures. I approached the attendant of the copy/print center, Zack, who was on the phone. I overheard him complaining to a customer (I'm guessing it's not another employee) about how much work he has to do that day and that it's overwhelming. After waiting for him to finish up the call, we talk about getting the document scanned onto my provided flash drive. He tells me that he won't be able to get to it until the next day, which is totally fine. Next day rolls around and I call the store a little after 3pm to check on the status of the scan. I wait on hold and give up after 35 minutes because no one answered. The day after that, today, I come in at around 10am. Store is still just as dirty, and I can see the same pieces of garbage on the floor that still haven't been cleaned 2 days later. There is a different attendant on duty. I explain to him my circumstance, and he tells me it should be no problem to do the scan right then and there and to wait a few minutes. Of course I'm glad he can do it quickly, but naturally I'm wondering why Zack waited so long to perform the scan? It makes no sense that the document is just sitting on the table waiting to be scanned, and that I would have to follow up in so many ways just to get a simple service performed. Why was zack not able to do the scan when I came in the store the first time, if it only takes a minute? Not only that, but they try to give me the scan on a different thumb drive than the one I provided, meaning insufficient documentation was created about the requirements for the job I was asking them to do. Obviously I'm exasperated and frustrated by this experience. Between unprofessionality discussing difficulty of work in front of the customer, being left on hold for 35 minutes and no answer, it just makes me depressed. Customer service is so crappy these days and it does not seem to be getting better. This was a notably horrendous instance. The only reason this gets 2 stars and not 1 is because the attendant didn't make me pay for the service at all. I was provided the scan for free. So you guys didn't even make any money off this job. Basically in every way possible, you seem to be failing at running this business.

Frequently Asked Questions About Staples