Business Details
About
Computer IT SupportComputer Networking CenterComputer ServicesIT ComplianceIT Disaster Recovery ServicesIT Risk ManagementInformation Security Service
Mad City Techs is a managed service provider that is customer service oriented. We pride ourselves on our customer care, quick response and resolution times. We will grow with your company as we provide solutions to solve your IT problems.
Location
Hours
Reviews
4.4
30 reviews
5 stars
25
4 stars0
3 stars0
2 stars
2
1 star
3
- ABAndrew BarnesDec 19, 20255.0Mad City Techs quickly diagnosed the unique hurdles preventing my PC from being compatible with Windows 11. They provided a couple solutions and got me up and running in just a couple days. They went above and beyond to check my system was running effectively and even cleared up 20gb of storage for me. They capped it off by helping carry my bulky PC out to my car for me. Big cheers - very pleased!
- JKJohn KaneFeb 19, 20211.0This company is the worst. They did not fix the problem that I asked them to fix and they still charged full price. I asked for the power button to be fixed but they said it would be too involved. If they were honest, they would have called and said “We can’t fix it.” They literally did not fix anything. They glued a piece to the hinge but the hinge is still bad and ready to fall apart. The tech said he also deleted some cookies. Okay, great. But the computer isn’t radically better and anyone can delete cookies. Literally nothing I asked to be fixed was fixed and we were charged the full repair price of over $200!! They also kept the computer for over three weeks when I was given an estimate of 1 week at most. DO NOT USE! Edit to reply to their reply: And the reply from the company is complete BS. I took the computer in and tried to enter the repair under my name. When I told the repair guy that it was my girlfriend’s computer, he asked for her info instead so of course my name doesn’t show up in their system. As for the price, yes the base charge is $140. But if they have to order a part for you, they charge a base fee for the part of $60. The part they ordered was a tiny plastic hinge cover for the back of the laptop and they charged $60 for it. I never asked for that part to even be repaired— unless it was somehow related to the power issue. It’s just a way for them to get more money out of you. This place is a complete ripoff. Look at many of the 5 star reviews. They’re old and have zero actual content. I don’t have the wrong place.
- ZZZabawamJul 12, 20182.0Much smaller company / store than I thought it would be. Not much here.
- LHLuke HeiarMar 17, 20165.0Been using them for years for home and business. Easy going, reasonable rates.
- CPCaleb PeckSep 18, 20122.0After 18 days (I was told it would take 3-4 days), I got my computer back for 5X the amount I was told it would cost. If something had come up or more repairs were needed then originally believed I would understand the difference in expectation and result.The repairs were exactly what I told them was wrong with it, and I attempted to remove any obstacles to get many computer back quickly (I passed on them ordering a case). Needless to say, I was extremely disappointed in this business. Very friendly though... they smiled a lot as they ucked me.
Frequently Asked Questions About Mad City Techs
What services does Mad City Techs provide?
Mad City Techs offers managed IT services including network monitoring, IT consulting, network security, desktop and server support, virtualization, remote and onsite IT support, cloud backup, disaster recovery, email encryption, spam and web protection, and virus protection.
Where is Mad City Techs located?
Mad City Techs is located at 6300 Monona Drive, Monona, WI 53716, United States.
What are the operating hours of Mad City Techs?
Mad City Techs operates 24 hours a day, 7 days a week, providing round-the-clock IT support.
How can I contact Mad City Techs by phone?
You can reach Mad City Techs by phone at +1 608-663-8324.
When was Mad City Techs established?
Mad City Techs was established in 2004, bringing years of experience in managed IT services.
What industries does Mad City Techs serve?
Mad City Techs serves small and medium businesses providing IT support, disaster recovery, risk management, and information security services.
Is Mad City Techs customer service oriented?
Yes, Mad City Techs prides itself on customer care, quick response, and resolution times, ensuring customer satisfaction.
Which nearby food option can I visit before or after my appointment at Mad City Techs?
You can visit Pizza Pit Franchising, a nearby pizza restaurant and corporate office, for a meal before or after your visit to Mad City Techs.
Where can I find convenience items near Mad City Techs?
Kwik Trip, a nearby convenience store, is close to Mad City Techs, perfect for grabbing snacks or supplies on your way to or from your appointment.
Are there any nearby beauty salons near Mad City Techs?
Yes, several beauty salons such as Bare Cloud Wax & Lash Suite, Brittan’s Mint Salon, and Studio Bella Vita are located near Mad City Techs, allowing you to combine your IT visit with some personal care.