United States Postal Service

3.1
65 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1620 E Capitol Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1620 E Capitol Dr, Milwaukee, WI
53211, United States

Hours

Reviews

3.1
65 reviews
5 stars
23
4 stars
11
3 stars
4
2 stars
6
1 star
21
  • TP
    Tom Pappas
    Jun 13, 2025
    5.0
    Kind staff.
  • DD
    doot doot
    Aug 3, 2022
    1.0
    Worst customer service I've ever experienced, and they just talk over you too. DO NOT go here, they don't care at all about their customers.
  • KR
    Kyle Rodgers
    Sep 13, 2019
    1.0
    Just as rude as every other post office. Why come to work everyday if you can’t respond when someone asks how your day is?
  • VR
    vivian rothschild
    Dec 13, 2018
    1.0
    I love Shorewood, and the personal service at the post office is great. But since the phone waiting time at the 800 number is 90 minutes, I need someone to know that my mail hold ending on Dec. 1 was delivered on Dec. 12!!!! I checked my online confirmation and 12/1 end date is correct. Never have experienced this before, and resulted in a few critically late pieces of mail.
  • NT
    Nick Traylor
    Aug 23, 2018
    5.0
    Very helpful with certified mail, return receipt, and passport renewal.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.