Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 345 W Saint Paul Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
122 reviews
5 stars
44
4 stars
6
3 stars
9
2 stars
4
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unprofessional behavior from staff, leading to a negative customer experience.
Efficiency
Customers frequently report long wait times and inefficiencies in service, with some experiences taking over 40 minutes for simple tasks.
Staff Attitude
Many customers express frustration with staff attitudes, describing them as dismissive or uninterested in assisting customers.
Package Handling
There are complaints about packages being delayed, lost, or mishandled, contributing to a lack of trust in the postal service.
Mixed Experiences
While many reviews are negative, some customers report positive experiences with specific staff members who provided helpful and friendly service.
- CRConnor RedfernNov 7, 20251.0Incredibly unhelpful. Disengaged staff who had no idea how to do anything. Damaged our package before it even left the city. Then completely unhelpful when trying to reimburse the damage.
- FFF.M. FigueroaOct 26, 20251.0On Friday, October 24th, at approximately 3:30 p.m., I visited the USPS Milwaukee St. Paul branch to drop off an oversized pre-packaged item. Upon entering, I did not see any signage indicating where to leave packages. There were only two employees working at the counter and no customers in line, so I waited patiently. After a few minutes, one of the employees asked how she could assist me. I explained that I needed to drop off a package. She pointed toward a stack of parcels located in front of another customer at the counter, so I thanked her and placed my package there. As I was exiting the building, I overheard one of the employees say loudly to a customer at the counter, “I need to show him where to drop off a package? On your way out, tell him how to drop off a package.” I found this remark to be unprofessional and unnecessary. I had believed that I was making their job easier by not waiting for a receipt, but it appears that was not the case. Despite dropping off my package at 3:30 p.m., tracking information showed that it was not scanned and accepted until 10:30 a.m. the following day. This is not an isolated incident—on a previous visit about a month earlier, I waited in line to obtain a receipt, and that package still took three days to depart from this same branch. Unfortunately, this reflects a consistent pattern of poor service at this location. It appears that certain employees feel little accountability, perhaps due to staffing shortages or union protections, and this results in customers being treated as inconveniences rather than as valued patrons. Additionally, the request to complete a customer service survey before making payment seems counterproductive. Even if customer satisfaction ratings were overwhelmingly negative, it does not appear that meaningful action would be taken. The numerous unfavorable Google reviews about the same employees reinforce this concern. I am sharing this feedback in the hope that USPS management will review the service standards and professional conduct at the Milwaukee St. Paul branch to ensure that customers are treated with respect and that packages are processed in a timely manner.
- AFAbbey FalkOct 15, 20251.0Every time I have gone here the staff has been SO beyond rude. “Customer satisfaction is our #1 goal” is the sign they have hung up behind the desks, which is a total lie.
- ASAlyssa SiekeOct 9, 20251.0Rude, acted as though doing THEIR JOB was an inconvenience to them. Had to pay 2x for fingerprinting even though I showed a receipt of the invalid fingerprinting that was done. Answered their own personal cellphones while “assisting” customers go to any other location, these people are terrible
- BMBrandon MartinSep 30, 20251.0Took over 40 minutes to change my address. I had to wait in line twice. They need to keep the paperwork not behind the desk. Made it twice as long xuz of that fact.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at United States Postal Service at 345 W Saint Paul Ave?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler; however, some locations offer limited walk-in hours.
What are the operating hours of the Post Office at 345 W Saint Paul Ave?
It is open Monday to Friday from 9:00 AM to 8:00 PM and closed on Saturdays and Sundays.
Can I rent a PO Box at this location and how?
Yes, you can reserve a PO Box online at the USPS website or apply in person by bringing two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this location for specifics.
Where is the nearest public transit station to the United States Postal Service at 345 W Saint Paul Ave?
The Hop - Intermodal light rail and subway station is nearby, providing convenient public transit access to the Post Office.
What nearby educational institutions can visitors explore before or after visiting the Post Office?
Visitors can explore Marquette University Philosophy Department and the University of Wisconsin-Milwaukee Arts Center, both close to the Post Office.
Are there nearby banking services close to the Post Office at 345 W Saint Paul Ave?
Yes, Greater Milwaukee Credit Union, PNC Mortgage, and a U.S. Bank ATM are all nearby for your banking needs.
Is parking available near the United States Postal Service at 345 W Saint Paul Ave?
Impark offers parking options nearby, facilitating easy access to the Post Office for customers driving to the location.