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United States Postal Service

2.5
(188 reviews)

Business Details

3902 Milwaukee St, Madison, WI
53714, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3902 Milwaukee St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3902 Milwaukee St, Madison, WI
53714, United States

Hours

Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 7:00 PM
Wednesday8:00 AM - 7:00 PM
Thursday8:00 AM - 7:00 PM
Friday8:00 AM - 7:00 PM
Saturday8:00 AM - 4:00 PM
SundayClosed

Reviews

2.5
188 reviews
5 stars
58
4 stars
10
3 stars
6
2 stars
10
1 star
104
  • AH
    Ashley Harrison
    Apr 11, 2026
    5.0
    The employees here were very helpful, respectful and knowledgeable with my passport renewal process. Certainly one of the best experiences I’ve had at any government agency!
  • VR
    veronica rothgarn
    Apr 10, 2026
    1.0
    this post office has lost over 10 of my packages. they also are extremely inconsistent with scanning packages in. your job is to handle packages. why are they being mishandled and going missing? ridiculous
  • BS
    Brandi Stanfley
    Mar 30, 2026
    5.0
    Over the weekend I was helped by an amazing woman named Cocoa. I hit a pothole last week and was using a car rental. Of course, the new rim I ordered got delayed and didn't arrive to my P.O. box until closing time on Saturday and the post office is closed on Sunday. Meaning, if I didn't get the rim I wouldn't have been able to come back until Monday afternoon. Lovely Cocoa went and retrieved my package on the complete opposite side of the building. I didn't even have to ask twice. Because of this, it saved me $200 in two more days of car rental fees. As I was leaving, I watched her help about 4 other people PAST CLOSING! She just has a really positive attitude, and if you've dealt with the post office, you know its not the best experience. Thank you Ms. Cocoa!
  • RC
    Richard Christiansen
    Mar 28, 2026
    5.0
    I had a great experience today all because of Cocoa. She literally saved me $200 today because she went above and beyond at her job. Earlier in the week, my girlfriend and I hit a pothole with our car. The rim was bent amd the tire lost air so we had to order a brand new rim which took a few days to get here. In the meantime, we had to rent a rental car at $100 per day. We saw that today (Saturday afternoon) our package had been delivered to the post office. We arrived there just minutes before they were closing for the weekend and not reopening until two days later on Monday morning. Even though we did not get a slip in our PO Box yet saying at the rim was available for pick up Cocoa went to the loading dock in the back and looked for our package and brought it to us anyway. So now we don’t have to rent a car for two more days all because of her. I cannot thank her enough. She is a great employee with a great attitude and disposition. I also noticed her helping several other people even after they closed a few minutes prior. I don’t know what she gets paid per hour, but I do know it isn’t enough. She is the definition of a great employee. Cocoa💗❤️
  • II
    Isabella
    Mar 20, 2026
    3.0
    Came in to drop off a package and overheard the employee “cocoa” being very rude to an old woman. Seemingly trying to embarrass this older woman who simply needed help. Kindness goes a long way, don’t work a customer service job if you don’t want to deal with people!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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