United States Postal Service

2.5
168 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3902 Milwaukee St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3902 Milwaukee St, Madison, WI
53714, United States

Hours

Reviews

2.5
168 reviews
5 stars
50
4 stars
9
3 stars
4
2 stars
9
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported difficulties in reaching staff by phone, with complaints about unresponsive service and rude interactions.

Delivery Issues

Numerous reviews highlighted significant delays and misdeliveries, with packages often stuck at the Madison distribution center for extended periods.

Staff Performance

While some customers praised individual staff members for their helpfulness, many others criticized the overall attitude and efficiency of the employees.

Appointment Management

Customers expressed frustration over missed appointments and lack of communication regarding cancellations, particularly for passport services.

General Reliability

Overall, the business received negative feedback regarding its reliability, with many customers indicating they would seek alternative shipping options.
  • LA
    Lionell “Le-Le” Adams
    Nov 17, 2025
    1.0
    Very unprofessional. Doesn’t answer the phone when people are calling.
  • MM
    msn mtx
    Sep 11, 2025
    1.0
    Can't talk to anybody on the phone. They hang up on me.
  • RP
    Raven Patterson
    Sep 9, 2025
    1.0
    They steal people packages idk why my stuff all the way in Madison i don’t stay no where near there & im calling somebody picks up the phone then hang up ig he act like he can’t hear now when i call back no answer 🫤
  • TS
    T S
    Sep 7, 2025
    5.0
    Helpful staff.
  • TB
    Terry Bowes
    Sep 3, 2025
    5.0
    Milwaukee street workers are pleasant and professional, always the best service here!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.