United States Postal Service

3.1
78 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 601 Sawyer Ter to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
601 Sawyer Ter, Madison, WI
53705, United States

Hours

Reviews

3.1
78 reviews
5 stars
34
4 stars
8
3 stars
2
2 stars
3
1 star
31
  • YM
    yona matusof
    Nov 7, 2025
    1.0
    I received a letter from USPS. I went with it to the hildalle location. Unfortunately, the teller didn't want to look at the letter. And she called the next person online. I went to a different post office, the matter was resolved in minutes.
  • HM
    Hannah Monji
    Oct 29, 2025
    1.0
    The front desk employee in her late 30s to early 40s was rude to me from the start for no reason. She repeatedly cut me off, yelled and kept giving irrelevant repetitive answer instead of listening to my actual question. Her tone and body language were hostile. She yelled at me, sighed, air quoted, and acted visibly irritated in front of other customers even I only asked 2 questions and the total time was less than 5 minutes. Overall, it was a very unpleasant experience. I hope she does a better job in the future for other customers
  • EE
    Essi
    Oct 11, 2025
    5.0
    Very friendly and quick service!
  • GM
    Grace Marchello
    Oct 6, 2025
    5.0
    This is a great USPS location with a convenient kiosk for prepaid labels (you can get a receipt just like at the front counter). If the dropbox is full, you can place the package on the desk after scanning it at the kiosk. The staff here are friendly and move through the line as quickly as possible. There is plenty of free parking in the parking lot.
  • AH
    Ann Van Hout
    Aug 7, 2025
    4.0
    Just wanted to write a review here to thank the clerk I worked with (I think her name was Steph?) for all her hard work! This is the second time I have stopped in to find that she was the only one working. As I arrived today, I ran into an angry customer storming out and yelling at the clerk. I understand that it is frustrating to wait in line and to be greeted by someone who is clearly overworked, but the clerks here are also human and are trying to do their best. Let this be a lesson to all: if you are planning to stop at this post office, please exercise patience and treat the employees with kindness. The office is understaffed, but it’s workers are trying to do the best they can.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.