The UPS Store

Reviews

• BB

  Beste

  Nov 11, 2025
  1.0
  11/11. Came in to ask about a refund for a package I shipped a week ago. I literally told the young blonde guy I was being honest about what happened even said I could easily lie if I wanted to (obviously wasn’t going to). His passive-aggressive response? “Well, you’re already on camera saying the truth.” 💀 Like okay, what are you gonna do, send the footage to UPS corporate yourself? Pretty sure those cameras don’t even record sound, Sherlock. Chill, it’s literally a shipping store.😂
• LT

  Laura Thiessen

  Aug 19, 2025
  1.0
  Dropped my package off (already had pre-paid return label) and was due for next day air delivery but 1 week later (today) tracking update said package has not been picked up for delivery. Called UPS and was told it has been lost. Not sure how since I left it in the store with the UPS employee so what was done with it? Will not trust this store again.
• AN

  Andy N

  Jun 23, 2025
  2.0
  I’m writing to express my deep dissatisfaction with the poor customer service I recently experienced with UPS, both in terms of delivery and in-person service at your University Ave location in Shorewood. On Saturday, I waited at home all day for a package that required a signature. I briefly stepped out for about 30 minutes, and—of course—during that small window (at 6:35 PM), the UPS driver attempted delivery and left a note instructing me to pick up the package at the Shorewood location. The next morning (Sunday), I visited the store. A courteous young employee informed me that the driver would likely return the package on Monday around 11:00 AM, but advised me to call before coming in. On Monday, I attempted to call multiple times—five times, in fact—and each time, someone picked up and immediately hung up. Frustrated, I went to the store in person around 11:20 AM. The woman working there was unhelpful and dismissive. When I mentioned the issue with the phone calls, she responded, “We only have one person today,” clearly avoiding accountability rather than admitting she was the one answering and hanging up the phone. Later that afternoon, I returned again around 3:40 PM. The same employee, with the same unprofessional attitude, finally handed me my package. There was no apology, no effort to provide a courteous interaction, and no acknowledgment of the poor service I had experienced. It’s disheartening to see how far UPS has declined in terms of customer care. The company seems to have lost the personal touch and professionalism that once made it a trusted name in delivery services. Based on this experience, I would not recommend UPS to others and will avoid using your services whenever possible going forward.
• BK

  Baron Kelly

  Jun 19, 2021
  5.0
  The service was EXCELLENT! Paula is the most efficient and kind person to work a desk! Her patience and caring for the customers was evident immediately. Service was EFFICIENT AND SUPERB!
• JM

  john Malavolti

  May 23, 2021
  1.0
  Slowest store ever go to another store

Frequently Asked Questions About The UPS Store