The UPS Store

Reviews

• BB

  Beste

  Nov 11, 2025
  1.0
  11/11. Came in to ask about a refund for a package I shipped a week ago. I literally told the young blonde guy I was being honest about what happened even said I could easily lie if I wanted to (obviously wasn’t going to). His passive-aggressive response? “Well, you’re already on camera saying the truth.” 💀 Like okay, what are you gonna do, send the footage to UPS corporate yourself? Pretty sure those cameras don’t even record sound, Sherlock. Chill, it’s literally a shipping store.😂
• LT

  Laura Thiessen

  Aug 19, 2025
  1.0
  Dropped my package off (already had pre-paid return label) and was due for next day air delivery but 1 week later (today) tracking update said package has not been picked up for delivery. Called UPS and was told it has been lost. Not sure how since I left it in the store with the UPS employee so what was done with it? Will not trust this store again.
• SP

  Sheree Castro Paradise

  May 15, 2021
  5.0
  I was greeted promptly and inquired about a specific bubblewrap. When it was discovered the type of wrap I needed was unavailable at this store, Alex directed me to another nearby store location, calling ahead to alert the employees there. The service I received went above and beyond my expectations. A very positive experience!
• JM

  Jeremiah Madsen

  Feb 22, 2016
  1.0
  Believe the bad reviews. I usually use the Fitchburg store which is great, but so happened to be on the westside of town and decided to drop off my packages here. I went into the store and asked for a hand cart as I was shipping 2 large packages weighing about 60 lbs each. They informed me they were not allowed to let me use a hand cart. That was fine by me, I was more looking out for them. Not only will they not let you use equipment, they apparently aren't even allowed to hold the door open for you as you carry awkward boxes weighing 60 lbs on your shoulder thru a skinny door. The older lady and younger guy literally stood there and watched me hold 60lbs in 1 hand and open the door with the other. NOT ONCE BUT TWICE!!!!!!!!! Granted, I am an athlete and only 40 years old, but to the younger guy working today - you should be embarrassed of yourself!!!!!

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