Business Details
About
Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.1
218 reviews
5 stars
160
4 stars
7
3 stars
5
2 stars3
1 star
43
What are people saying?
AI-generated from recent customer reviews
Delivery Timeliness
Many customers appreciated the timely delivery and communication about arrival times, although there were notable instances of delays and missed appointments.
Professionalism
The delivery staff were frequently described as courteous, professional, and efficient, contributing to a positive delivery experience.
Communication Issues
Several reviews highlighted poor communication regarding scheduling and delays, leading to frustration among customers.
Installation Quality
While many customers praised the installation service, there were complaints about unprepared technicians and incomplete jobs.
Customer Service
Customer service experiences varied widely, with some customers receiving prompt assistance while others faced significant challenges in resolving issues.
- MEMatt EvensenNov 14, 20255.0Had a washer and dryer delivered with excellent service and communication. Not only did they install both (and haul our old ones away) they ran test cycles to make sure both were working before leaving. Top notch work!
- PSPatrick StrainNov 6, 20255.0They delivered our washing machine and set it up with no issues. What more can I ask? The delivery man was personable and professional.
- DNDebbie NieuwenhuisOct 7, 20255.0Had a large appliance delivered, received good communication from company about delivery schedule. I could track the truck on its way, drivers arrived at the stated time, set up and tested new appliance. Drivers were careful and courteous.
- LTLijun TongSep 9, 20255.0I ordered a washer and dryer set from LG. They did an excellent job delivering them.
- CRChris RietmannAug 30, 20255.0On time after they called. Very courteous and professional. Great job.
Frequently Asked Questions About RXO
What services does RXO offer in the last mile logistics sector?
RXO Logistics specializes in last mile logistics for heavy goods, managing around 10 million last mile deliveries and approximately 500,000 assemblies and installations annually across North America.
Where is RXO located and what are its operating hours?
RXO is located at 4772-4791 McFarland Court, Madison, WI 53558, USA. It operates Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
How can I contact RXO for inquiries related to last mile deliveries?
You can reach RXO via phone at +1 800-883-4593 or email them at lastmile@rxo.com for last mile delivery inquiries.
Does RXO provide services in multiple languages?
Yes, RXO offers services in both English and Spanish to accommodate a diverse customer base.
What types of goods does RXO specialize in delivering?
RXO specializes in the delivery and installation of heavy goods such as appliances and furniture.
Can I find RXO on social media platforms?
Yes, RXO is present on LinkedIn at https://www.linkedin.com/company/rxo/, Facebook at https://www.facebook.com/rxoincorporated, Instagram as @rxo.inc, and Twitter as @rxoinc.
What nearby logistics or shipping services are close to RXO in Madison, WI?
Nearby RXO is XPO Logistics, Inc., a freight and cargo service that also offers transportation and shipping center services, which could complement logistics solutions in the area.
Are there any nearby fitness centers or gyms near RXO for customers or employees?
Yes, customers or employees near RXO can visit local gyms such as Capital City MMA and Chosen Few Gym for fitness and recreational activities.
Which nearby contractors or home improvement services are located near RXO?
Nearby are several contractors and home improvement providers including Ganser Company (roofing, windows installation), Wisconsin Granite (countertop installation), and Miracle Method (home improvement store and refinishing services).
What nearby automotive repair and related services are available close to RXO?
Close to RXO, there are automotive service providers such as A & J Mobility, Elite Specialty Automotive, and McFarland Truck & Auto Body for automotive repairs and parts.