Business Details
About
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RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.1
226 reviews
5 stars
167
4 stars
7
3 stars
5
2 stars3
1 star
44
What are people saying?
AI-generated from recent customer reviews
Delivery Timeliness
Customers experienced mixed results with delivery timing, with some reporting prompt arrivals while others faced delays and missed appointments.
Customer Service
Feedback highlighted a divide in customer service quality, with some praising the helpfulness of chat support, while others criticized phone support and scheduling issues.
Delivery Experience
Many customers appreciated the professionalism and courtesy of the delivery personnel, noting their efficiency and care during the delivery process.
Communication Issues
Several reviews pointed out problems with communication regarding delivery schedules and updates, leading to frustration among customers.
Installation Quality
While many customers were satisfied with the installation services, there were notable complaints about unprepared technicians and incomplete jobs.
- JJJennyDec 30, 20255.0I received many updates regarding what to expect with the delivery and what time to expect the delivery. The truck arrived within the delivery window, and I was notified with a phone call that they would be arriving in thirty minutes. The men who delivered my Peloton Tread were very professional, knowledgeable and speedy. Great delivery experience!
- HRHeather ReeseDec 22, 20255.0RXO was prompt in the time frame given. They did call and only give a 10 minute time frame but I didn't mind that and they were courteous and helpful with setup
- DMDrew MillerDec 16, 20255.0I had a pretty bad experience at first, with no contact on my scheduled window and then notification that I would have to reschedule, with all the options being 4+ weeks out. Phone support was pretty useless. Chat support though was awesome, and they got me rescheduled for what was actually a more convenient day for me less than a week later, and then the folks who delivered were nice and very competent, getting the washer and dryer down a hill to our first floor in 5 degree weather with hard packed snow on the ground.
- JLJessica LewisDec 12, 20251.0Hello, I received a call from LG stating the delivery team would arrive in about 30 minutes. I left my apartment and went home to be available. However, they did not arrive until approximately 1.5 hours later. When they finally showed up, they appeared rushed and unsatisfied, said they were only dropping the unit off, did not check to see if it powered on, and left immediately. This was not the service I was expecting, especially after adjusting my schedule based on the communicated arrival time. I’d like this documented and would like to understand what the next steps are to ensure proper installation and verification. Thank you.
- HKHeather KDec 10, 20255.0Super helpful workers. Went above and beyond to get our refrigerator delivered and in our home.
Frequently Asked Questions About RXO
What services does RXO offer in the last mile logistics sector?
RXO Logistics specializes in last mile logistics for heavy goods, managing around 10 million last mile deliveries and approximately 500,000 assemblies and installations annually across North America.
Where is RXO located and what are its operating hours?
RXO is located at 4772-4791 McFarland Court, Madison, WI 53558, USA. It operates Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
How can I contact RXO for inquiries related to last mile deliveries?
You can reach RXO via phone at +1 800-883-4593 or email them at lastmile@rxo.com for last mile delivery inquiries.
Does RXO provide services in multiple languages?
Yes, RXO offers services in both English and Spanish to accommodate a diverse customer base.
What types of goods does RXO specialize in delivering?
RXO specializes in the delivery and installation of heavy goods such as appliances and furniture.
Can I find RXO on social media platforms?
Yes, RXO is present on LinkedIn at https://www.linkedin.com/company/rxo/, Facebook at https://www.facebook.com/rxoincorporated, Instagram as @rxo.inc, and Twitter as @rxoinc.
What nearby logistics or shipping services are close to RXO in Madison, WI?
Nearby RXO is XPO Logistics, Inc., a freight and cargo service that also offers transportation and shipping center services, which could complement logistics solutions in the area.
Are there any nearby fitness centers or gyms near RXO for customers or employees?
Yes, customers or employees near RXO can visit local gyms such as Capital City MMA and Chosen Few Gym for fitness and recreational activities.
Which nearby contractors or home improvement services are located near RXO?
Nearby are several contractors and home improvement providers including Ganser Company (roofing, windows installation), Wisconsin Granite (countertop installation), and Miracle Method (home improvement store and refinishing services).
What nearby automotive repair and related services are available close to RXO?
Close to RXO, there are automotive service providers such as A & J Mobility, Elite Specialty Automotive, and McFarland Truck & Auto Body for automotive repairs and parts.