United States Postal Service

3.7
27 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 49 E Adams St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
49 E Adams St, Lake Delton, WI
53940, United States

Hours

Reviews

3.7
27 reviews
5 stars
17
4 stars
1
3 stars
0
2 stars
2
1 star
7
  • MI
    Mariyan Ivanov
    Jun 24, 2024
    1.0
    The staff at this location recently changed and we understand that. But we no longer have the polite, educated and most importantly experienced staff. Even though my business is a walking distance from this post office(and i have always used it), I am now forced to take my otherwise regular business mailing operations to the other Post Office location in Wisconsin Dells(now driving distance). The "situation" i was put through today at this Lake Delton post office location meeting unnecessary attitude, incompetency and refusal to understand in professional manner when you(staff) are doing something wrong as an employee, was of course processed smoothly at the Wisconsin Dells post office, EXACTLY as per our normal and previous USPS handing experience (in both places). I was completing the same operation that I normally do as part of my business daily routines for years and yet it did not go smooth this time at the Lake Delton Post Office with the new staff. Again, We understand that staff is new and nothing wrong with that. We are all new at some point somewhere. But if there is a problem that the staff experiences due to lack of knowledge/training, then work proactively to find a solution on the spot. Step back and take a breath...Nobody is rushing you nor timing you to process mail quick. Refusal to admit an error, attitude, banging the computer screen and responding "i don't know, i don't know, i don't know" to simple questions, returning the mail to the customer and telling them "try something/somewhere else" ???...is just not the way to appear in a Customer Service environment. If you are new and make a mistake, accept it, look deeper and correct it with a smile. No pressure given. The customer will understand ALWAYS and will rather accept it with a sense of humor together with you. CRM training! If you don't know something, ask and seek additional information as possible. These are simple tasks in our lives. Like i said, my mail was accepted and easily processed 30 minutes later, EXACTLY as per my expectations with the Wisconsin Dells Post Office location. Zero issues there and no problems whatsoever in a less than a minute. Therefore the mistake was OBVIOUSLY caused by the Lake Delton Post office staff being not familiar with the USPS processing system! Attitude was NOT needed nor helpful in this situation. We will NOT return to the Lake Delton Post Office desk in the forceable future. Thank you for your time reading this!
  • JM
    Jackie Marti
    Dec 2, 2019
    5.0
    These ladies are amazing and super friendly. I laugh so hard every time I go in there. They go above what is expected of them. I thank all of you for being so welcoming.
  • AS
    Art Steinmeier
    May 17, 2019
    5.0
    Great personnel. It's a pleasure dealing with them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.