Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5605 Sheridan Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
129 reviews
5 stars
40
4 stars
9
3 stars
5
2 stars
3
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, leading to frustration and dissatisfaction.
Delivery Issues
Numerous complaints about packages being lost, delayed, or delivered to the wrong address.
Long Wait Times
Frequent mentions of long lines and insufficient staff to handle customer volume.
Mixed Staff Performance
While some employees were praised for their friendliness and helpfulness, others were criticized for poor service.
- AVAdrian VDec 29, 20251.0Some of the worst service I have ever experienced. The lady at the counter was making rude comments about the items I was shipping, and made fun of the other people standing in line while they were only a few feet away. She also made rude comments about how she would charge more because she thinks I didint measure the box and my pre paid label was wrong. This will likely be my last time using USPS as this is not the first time it's happened.
- JTJosh Tipton (Tip)Nov 7, 20251.0Awful, they’ve had my package for 7 days now. Won’t deliver it. Won’t take it off route for me to pick up, when I’ve requested to do so. Haven’t gotten mail in 8 days. There terrible
- NENathaniel EricksonOct 6, 20251.0Avoid at all costs. Much better off going to Hwy E Post office or Pleasant Prairie location, even if it’s a little out of the way. For starters, the line is usually out the door. A couple of times, when having to deal with the manager/supervisor at this location for slightly more complicated issues such as intercepting a package, the incompetency is very obvious and almost laughable. It’s not difficult to see why this place runs so poorly after dealing with the person who runs it. I’ve been to every post office in town dozens of times each and would give 5 stars to both of the other ones. The only reason this location deserves even a single star is that some of the staff is great and the building is old and unique/cool.
- CKChristine KoesslFeb 5, 20201.0Never mail from this location. Worse place ever. I mailed invitations out from this location. All the invites were clearly dropped in a puddle, missing labels, or never got delivered or returned to sender. I complained and ask for some type of reimbursement due to all the invites being over $100. They said they can't know it happened at their post office even though all the invites went to different locations and there's nothing they can do. They denied responsibility for everything and everything. Also received conflicting stories from two different people. This post office damages mail and takes no responsibility everyone there should be fired
- KVKarl VogelNov 20, 20165.0they're nice to your face!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5605 Sheridan Rd offer?
This location offers mailing and shipping services, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications. You should complete and print your passport application form before applying, and appointments are recommended.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled through the online scheduler. Limited walk-in passport hours are available at select locations.
Does this Post Office provide passport photo services?
Yes, they offer passport photo services, but you'll need to make an appointment using the online scheduler.
What are the operating hours of the United States Postal Service at 5605 Sheridan Rd?
The Post Office is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
Can I rent a PO Box online for this location?
Yes, you can search for available PO Boxes and reserve one online. Instructions for completing your setup in person will be provided after reservation.
Is there 24/7 access to PO Boxes at this facility?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes but hours may vary, so verify with the local Post Office.
What nearby places can I visit when I come to this Post Office?
Nearby attractions include the Civic Center Historic District and Civic Center Park, where you can explore local history and enjoy outdoor activities before or after your visit.
Are there nearby dining options around the Post Office at 5605 Sheridan Rd?
Yes, From Scratch Bakery and Cafe and The 1844 Table & Mash offer dining options close to the Post Office for a convenient meal.
How can nearby transit or locations help me visit the Post Office?
Nearby landmarks like the Kenosha Postal Employees Credit Union and other USPS branches can help orient you. Additionally, local community spots such as Go Downtown Kenosha make accessing the area easy and enjoyable.