United States Postal Service

2.3
61 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at W156n11301 Pilgrim Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
W156n11301 Pilgrim Rd, Germantown, WI
53022, United States

Hours

Reviews

2.3
61 reviews
5 stars
15
4 stars
5
3 stars
0
2 stars
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1 star
38
  • AB
    Alan Beine
    Aug 17, 2024
    1.0
    Avoid this post office at all costs. Within the last two months, two packages with tracking numbers last scanned in Germantown didn't arrive. After being a week late, called them and was told that I put my mail on hold. False; I received letters, etc during that time. Second package, when I called, I was told it's barcode was not legible and it had to be entered manually. Regular mail gets delivered without barcodes. They said the mail carrier "believes" he delivered it but could have gone to wrong address. Told me to file a claim. Use Amazon whenever possible...they always deliver.
  • CH
    Cara Hesse
    Feb 19, 2020
    1.0
    I've lived in Germantown for over a decade so this is the only place we used. I think the counter people just keep getting worse. They went from crabby people to crabby and lazy people and now crabby, lazy and rude people. Sad that nobody will do anything to fix this. I've got notices that a package could not be delivered because nobody was home to sign when we were home the entire day. This has happened multiple times. Go to the Hubertus one, they are much more helpful and friendly
  • BB
    Bella Bizarre
    Jul 26, 2019
    1.0
    Awful, just awful. Not surprised the service was awful, just surprised they remain in business. Not customer oriented at all...
  • HH
    HastyFPV
    Jun 29, 2018
    1.0
    Appointment at 10:30. We were told to be here at 10:15. We arrived on time, and were told to wait, as the person responsible for our appointment was scheduled to arrive at 10:30. The worker responsible for our appointment did not show up at all. We were forced to reschedule.
  • DB
    David B
    Aug 11, 2015
    1.0
    Horrible service and attitude. Lady at service counter was rude, rolled eyes, made short sarcastic remarks. I will drive to the nearest post office other than this one.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.