The UPS Store

4.5
202 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5181 in Delafield offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Nagawaukee Shopping Center On Hwy 83 & I94 Next To Albrecht's Sentry.

Details

  • DeliveryNot available

Location

The UPS Store
3215 Golf Rd, Delafield, WI
53018, United States

Hours

Reviews

4.5
202 reviews
5 stars
170
4 stars
3
3 stars
2
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Store Environment

The store is noted for being clean, well-organized, and efficiently run, contributing to a positive customer experience.

Owner Engagement

Marc, the store owner, is frequently mentioned for his hands-on approach and dedication to customer satisfaction, enhancing the overall service quality.

Mixed Experiences

While most reviews are positive, there are a few mentions of negative interactions, particularly involving the owner, indicating some inconsistency in customer experiences.
  • JP
    Joe P-Ski
    2 days ago
    1.0
    Unfortunately my experience with The UPS Store in Delafield was not pleasent. I had them ship out a very expensive cast iron sink, only to have the item be completely mishandled and destroyed in transit. Additional coverage was purchased in which Mr. Barbeau immediately advised me they would not be covering. Mr. Barbeau claims to be a "packing expert" but had no clue what any of the shipping symbols meant on the package. His immediate refusal and denial of any wrong doing is what made the matter worse for me. He took zero accountability for the situation and didn't offer me any recourse for the damage he and his company had done. Pictures shown are of the package at The UPS Store (on their scale) before shipping and after they took responsibity and abused it.
  • RJ
    Ross Joy
    Dec 30, 2025
    5.0
    Amazing customer service. Quick and professional
  • CS
    Colin Schultz
    Dec 29, 2025
    5.0
    Great local UPS store. Mark the owner was very helpful and knowledgeable. Also went out of his way to help me package my item.
  • JE
    Jason Ells
    Dec 12, 2025
    5.0
    The Delafield UPS store is top-notch, always a great experience, with a super friendly staff. Camden M. was in particular very helpful in my most recent visit, thank you!
  • JJ
    jill
    Dec 8, 2025
    5.0
    Went to the fedx store. Clerk didn't have time to assist, seemed miserable with her work/job. Went to UPS and Sarah assisted and with a smile. Asked if I could do a review on her and received the How Are We doing card. A smile goes a long way. Thank u Sarah.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Delafield?

The UPS Store in Delafield is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.