United States Postal Service

2.8
27 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2012 Park St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2012 Park St, Cross Plains, WI
53528, United States

Hours

Reviews

2.8
27 reviews
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  • TT
    TeLaura Harings (T)
    Dec 3, 2025
    1.0
    I’ve never had so many issues with a post office before and I’ve lived in a lot of different places. Every winter when I’m ordering packages for Christmas, I get multiple notifications that the packages are being held at the post office “by request of customer.” Last year when I asked why this happens, they said it’s because they didn’t have access to the mailbox because of snow. Even after we excessively shoveled so they had no excuse and could easily pull up to our mailbox/driveway, they still would write the same thing and hold our packages. We made a point this year to shovel well by the mailbox and plow our driveway and it happened again. I have two really little ones and I’m not just able to up and pack them up and go grab our packages from the post office 10 mins away when they hold them, so we made sure they had access. They’re always rude when I walk in and ask about it too, I’m going to start bringing pictures of what our driveway looks like. I feel like the drivers are just lazy and don’t want to do any extra work like deliver packages if they don’t have to. This is pretty frustrating every year. Meanwhile UPS/Amazon never have any issues delivering our packages to our door or mailbox.. So I know it’s just pure laziness at this point. As I’m watching UPS bring s package up our driveway while our post office did not deliver one this morning.
  • KU
    K U
    Sep 17, 2025
    5.0
    I'm at the post office about once a week and the employees are always polite and efficient. We occasionally get the wrong mail delivered, but not often, and our packages are handled well.
  • BH
    Buck Hunter
    Nov 10, 2020
    2.0
    November 10, 2020 Delivery driver driving fast and recklessly.. Needs to be given some attention to his delivery skills.. or removed. thanks for consideration. 8749 Scott Reeve Rd Cross Plains, 53528
  • KK
    Kelsey Kulis
    Aug 4, 2019
    1.0
    I would give 0 stars if it were an option. Our Sunday postal carrier Jeff was extremely disrespectful and hostile when we politely asked that he drive safely through our small neighborhood. After being asked to simply drive the speed limit, he was immediately defensive, argumentive and down right rude. I have never felt the need to report anyone to their supervisor, but when someone puts my kids (who are just trying to ride their bikes in front of their house) safety at risk...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.