The UPS Store

3.8
375 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6753 in Appleton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
4764 Integrity Way, Appleton, WI
54913, United States

Hours

Reviews

3.8
375 reviews
5 stars
226
4 stars
34
3 stars
15
2 stars
16
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Jen and Dixon for their exceptional service.

Staff Performance

While some employees received positive feedback for their helpfulness, there were also reports of rudeness and poor customer interactions from certain staff members.

Efficiency

Customers noted that despite the busy environment, the service was generally quick and efficient, with many expressing satisfaction with the speed of service.

Cleanliness

The store was frequently described as clean and well-maintained, contributing to a positive customer experience.

Long Wait Times

Several reviews mentioned long lines and wait times, indicating that the store can become very busy, which may affect the overall experience.
  • ZB
    Zachary Bluvstein
    Nov 10, 2025
    1.0
    If they ever had more than one person working it'd be great. Almost never a line less than 5 people, and consistently people show up and leave.
  • RG
    Rimbo's Garage
    Nov 2, 2025
    1.0
    Dropped off an amazon return 11/2/25 at 12:00pm, one employee was in the store, line was forming, I used the tape gun on the counter to secure label to help. Rude employee said I need to pay a dollar for the tape or he throws my amazon return in the garbage. I paid a dollar to save the rude employee from committing a federal crime. Edit: I see your point that taping a label to an amazon return uses your supplies and maybe i should have chose the unboxed return option for the amazon return. My point is that I was just trying to help but Angry Alan lost his cool and threatened to throw my Amazon return in the garbage. That is 100% factual.
  • AR
    Amanda Robinson
    Nov 1, 2025
    5.0
    Shame on you Amazon for putting these UPS employees through the overflow of your customers coming in to return products sold on your site. Give these UPS employees a raise. The line was literally going out the door but the speed and accuracy of the UPS employees working today was above superb. Thank you for service!
  • JK
    Jesus Key
    Oct 23, 2025
    5.0
    I want to give a big shoutout to Megan at this UPS location! Every single time I come in, they go above and beyond to help me out — whether it’s finding the best shipping option, making sure my packages are labeled correctly, or just being super friendly and patient. It’s rare to find that kind of consistent, genuine customer service these days. Thank you for always making my visits quick, easy, and stress-free!
  • MA
    Morgan Allen
    Sep 19, 2025
    5.0
    Alan and Megan are always great to work with! Friendly, helpful, and I am always greeted with a smile. Let’s just say I’m frequent here with many Amazon returns. Regardless of how long it takes me to pull up my QR codes they are always so patient (even when the line is out the door). I look forward to my weekly drop offs due to the customer service they provide.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Appleton offer?

The UPS Store in Appleton offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.