The UPS Store

3.8
382 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6753 in Appleton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
4764 Integrity Way, Appleton, WI
54913, United States

Hours

Reviews

3.8
382 reviews
5 stars
231
4 stars
34
3 stars
15
2 stars
16
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Jen and Dixon going above and beyond.

Long Wait Times

Several reviews noted that the store often has long lines, which can lead to frustration, although many acknowledged that the staff works quickly despite the busy environment.

Mixed Experiences

While many customers had positive interactions, there were also reports of rude behavior from some employees, leading to a mixed overall experience.

Packaging Issues

Some customers expressed dissatisfaction with how their packages were handled, including concerns about incorrect labeling and packaging.
  • AM
    ASHLEY MOORE
    3 days ago
    1.0
    Rude and hostile because I didn't realize the Amazon package I was dropping off needed to be in a box separate from what it was delivered in. My mistake however hostile right from the start of the interaction.
  • LF
    Liz Fitzgerald
    4 days ago
    5.0
    Jen is amazing, she is calm and helpful when there are so many people needing assistance. I had to stop 4 times to try to drop off my package. The 1st 3 times there were just too many people and she handled them professionally and calmly. She is doing a great job durng a busy season.
  • JK
    John Kirkpatrick
    5 days ago
    1.0
    Very very long lines. When to the store four times and the lines were out the door. Finally went in at another time and the line wound around inside the store. Employees friendly despite being overwhelmed. They were not happy with responsiveness of their manage on the phone- who was to them mostly unresponsive. If it is the holiday season- best choose another option. I went to the UPS store on E Calumet- high volume of customers but staffed better and much more efficient. Maybe the owners would consider visiting a more efficient store for process improvement ideas instead of being content with a poor customer experience
  • ES
    Eli Schumann
    Jan 5, 2026
    1.0
    I have not had a single good experience from UPS recently. Package has a 95% chance of arriving late, website doesn't work, app doesn't work, the more important the package is, the later it arrives.
  • MJ
    Mikayla Jackson
    Jan 4, 2026
    5.0
    Very busy, with a line wrapped around the counter—but oh, when I tell you, we were out in 5 minutes or less! Meg made the process seamless and awesome. Such great customer service, even with how busy it was!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Appleton offer?

The UPS Store in Appleton offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.