Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside and outside Walmart Supercenter #3268. Choose from our self-serve water Refill station for fresh filtered drinking water in 1, 3 or 5-gallons or our pre-filled Exchange water station for 3 or 5-gallon Primo® purified bottled water.
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- BCBritnei CervantesNov 13, 20251.0If I could give this a zero star I would. I purchased the primo water dispenser from them last year in November. Since I have purchased it they never have caps for the 5 gal water jugs. So I can never refill my jugs. A worker told me to take the caps from the new bottles. Did that for a bit. Then went in today to see if there was caps bc I was out of water again. No caps and a sign on the other jugs that said do not take caps. I contacted an employee to ask about more caps. Then as they were checking I saw the state of the water refill station and it was broken and had calcium build up on the nozzle. There was a sticker on the dispenser that said it was serviced 2 days ago on 11/10/2025. When the worker came back they said they had no caps and told me to take them from the new bottles. To which I kindly reminded him his sign said I couldn’t do that. When the team lead came out to talk to me he was rude and confrontational, saying that there was no caps because people grab handfuls at a time and if we wanted caps we could buy them ourselves. He said we didn’t need to grab a new cap every time we filled up which we obviously do since the dispenser punctures a hole in the top of the cap when you place the jug on it. I told him that as a customer of Walmart whose supplier was primo they should order more caps due to the demand of their customers needed them. He said that they would not order more because they have to pay for them, Well obviously and we pay for the refill when we get our bottles. I pointed out that the machine said it was serviced on 11/10/2025 and today is the 13th and there was calcium build up on the machine and it was broken. He said parts were on order but couldn’t explain why the nozzle was dirty. He raised his voice and turned red in the face the more we talked. I pointed out his attitude and asked for his name to which he didn’t want to give it to me. This is a team lead guys. He said his name was Paul. Anyways is it worth using the primo station at walmat, No. It’s a waste of money and given the fact that even if you do spend the money you won’t be able to refill when you need too I say stick to buying water bottles. Would be great if they could get their act together but who knows.
Frequently Asked Questions About Primo Water Refill & Exchange
What types of water products are available at Primo Water Refill & Exchange?
You can choose from self-serve water refill stations offering fresh filtered drinking water in 1, 3, or 5-gallon sizes, or opt for pre-filled Exchange water stations with 3 or 5-gallon Primo® purified bottled water.
Where is Primo Water Refill & Exchange located?
It is located inside and outside Walmart Supercenter #3268 at 200 Highway 64 East, Antigo, WI 54409, USA.
What are the payment options accepted at Primo Water Refill & Exchange?
They accept American Express, Apple Pay, cash, MasterCard, and Visa for payments.
What are the hours of operation for Primo Water Refill & Exchange?
The store follows the hours of the retailer location, Walmart Supercenter #3268, where it is located.
What languages are supported at Primo Water Refill & Exchange?
Services are available in English and Spanish.
How can I contact Primo Water Refill & Exchange for customer service?
You can call them at +1 844-237-7466 or email social@primowater.com for inquiries.
Can I refill reusable water jugs at Primo Water Refill & Exchange?
Yes, you can refill reusable water bottles and jugs at their self-serve water refill stations.
What nearby places can I visit after getting water at Primo Water Refill & Exchange?
You can visit nearby places like the Walmart Tech for mobile phone repair, China Buffet for a meal, or the Antigo Banquet Center for events, all within close proximity.
Is there a propane exchange nearby if I need it after visiting Primo Water?
Yes, the Blue Rhino Propane Exchange is nearby for convenient propane supply exchange.
Are there any financial services close to Primo Water Refill & Exchange?
Nearby financial service options include Western Union for money transfers and Edward Jones for financial advising.