United States Postal Service

2.3
156 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 205 W Washington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
205 W Washington Ave, Yakima, WA
98903, United States

Hours

Reviews

2.3
156 reviews
5 stars
40
4 stars
9
3 stars
6
2 stars
10
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism.

Delivery Issues

Numerous complaints about packages being misdelivered, lost, or delayed, leading to frustration among customers.

Inconsistent Service

Customers noted erratic delivery times and inconsistent service quality, with some praising individual employees while others reported ongoing issues.

Training Needs

Several reviews indicated a need for better training for staff, particularly in customer service and delivery protocols.

Positive Experiences

Despite the negative feedback, some customers highlighted friendly staff and efficient service during their visits.
  • TA
    Tyler Anthony
    Oct 20, 2025
    1.0
    You can go in there and talk to multiple different people and get a multitude of different answers on the same product. No one there seems to know how their process/services work and no one seems to be even remotely helpful as they are just annoyed that you are not some magical god who can predict all the bs they want you to go to drop off mail. I usually am an advocate for the post offices as it’s a service I value. Today I did not value them and they could care less ones i was dealing with to even assist in anyway. I guess next time I guess fedex or ups is the better way to go instead of dealing with them.
  • KJ
    Karuna S-K J
    Oct 18, 2025
    1.0
    Didn’t even attempt to get a signature for a signature required package. Just left the notice in my mailbox
  • MF
    Mark Fitzmayer
    Sep 3, 2025
    5.0
    Staff is friendly and they have their act together.
  • JG
    Juan Garcia
    Aug 16, 2025
    1.0
    I’m very disappointed with USPS service. When a package doesn’t fit in my mailbox, instead of delivering it to my doorstep, it gets left somewhere else or I’m forced to pick it up. This is very inconvenient and frustrating, especially when other carriers manage to bring packages directly to the door without issue. Customers deserve reliable service, not extra hassle.
  • RD
    Rob Duncan
    Aug 9, 2025
    5.0
    What a great bunch of humans! Even the clerks are ok. Go US!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.