The UPS Store

3.6
141 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6788 in Yakima offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 72nd And Tieton Drive.

Details

  • DeliveryNot available

Location

The UPS Store
420 S 72nd Ave, Yakima, WA
98908, United States

Hours

Reviews

3.6
141 reviews
5 stars
85
4 stars
6
3 stars
1
2 stars
5
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praise friendly and helpful staff, others report rude and unprofessional behavior from certain employees.

Efficiency

Customers appreciate the quick service during busy times, but some express frustration with long lines and inefficiencies, especially during peak hours.

Store Management

Positive comments highlight improvements in staff training and management, but there are complaints about inconsistent service and lack of responsiveness to customer issues.

Accessibility

Concerns were raised about the store's accessibility, particularly for customers with disabilities, and issues with updated operating hours.

Overall Experience

While many customers have had positive experiences, a significant number report dissatisfaction with service quality, leading to a divided perception of the store.
  • JW
    Jerry Ward
    2 days ago
    5.0
    Fast and friendly service. They know their products and services well.
  • KB
    Kimberly Button
    3 days ago
    5.0
    We receive excellent service every time we come in, which is quite often. No matter how many people are in line, you get great, friendly, polite service!
  • LW
    Lisa White
    3 days ago
    5.0
    No hassle on shipping returns, and it's a quick and easy process. Customer service is always friendly with limited wait times.
  • EW
    Eric Westrope
    Dec 7, 2025
    5.0
    Online, it says they are open on Sundays from 10am-4pm, however when I went in person to drop off a package, and I arrived at 10:15 am, they were closed. And the sign on the door says they are closed on Sundays. Edit: update Went back Monday morning at 8am. Despite there being a line already, I was able to drop off my return package quickly. Waited no more then 5 minutes. The staff was friendly and helpful.
  • LA
    Laura Astor
    Nov 29, 2025
    1.0
    I've been going there for a long time. I went there yesterday. They treated me like an animal telling me that I was rude to them because I was asking them questions. So I emailed the owner and she definitely put me down and instead of listening to me and getting my version of the story, I knew they were lying because if they were watching the camera they could tell that I'm just asking questions and this is the way I talk, but there was a lady there, I in the line that probably was wanting to I was holding up the line, and she said that take my number I know she was rude so she said she listened to the camera, but if she would have listened to the camera and she would have noticed that I was not being rude, I was just being normal, that's who I am but they were so disrespectful to me and the owner was very disrespectful to me by responding. In a Berry, I would say rude way, I would never go there and recommend anyone to go there. No wonder they have a 3.5 and not a 5.0.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6788 in Yakima offer?

The UPS Store #6788 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.