The UPS Store

3.6
147 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6788 in Yakima offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 72nd And Tieton Drive.

Details

  • DeliveryNot available

Location

The UPS Store
420 S 72nd Ave, Yakima, WA
98908, United States

Hours

Reviews

3.6
147 reviews
5 stars
90
4 stars
6
3 stars
1
2 stars
5
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Customers appreciate the quick service and efficiency, especially during busy times, although some express frustration with long wait times and staffing issues.

Store Operations

There are complaints about inconsistent store hours and issues with package handling, leading to customer dissatisfaction.

Staff Attitude

Several reviews highlight a lack of positivity and professionalism among staff, with some customers feeling disrespected or treated poorly.
  • GC
    Gwen Coffinger
    2 days ago
    5.0
    The employees are professional, I like all the various services available and have used a variety of them and now enjoy their updated hours of operation.
  • TA
    Tina Anderson
    Dec 19, 2025
    1.0
    UPDATE!!! Received a response from the store owner. I was given an email to send requested information to!!! Only response I got was.. my email was received. NOTHING ELSE!! Lost my package. Store is blaming it on the UPS driver. UPS is saying it's the stores responsibility. Which is it? Doesn't help me with my lost package. Store manager says "this happens only once in a blue moon". Funny. Must have been a blue moon. This package contained a homemade item that took months to make!! Will continue to pay extra and take my packages to a mail and more shop!!
  • SG
    Saemira Gray
    Dec 17, 2025
    5.0
    Very friendly staff. Sometimes the lines are long but that is to be expected. It's very convenient for my Amazon returns.
  • EW
    Eric Westrope
    Dec 7, 2025
    5.0
    Online, it says they are open on Sundays from 10am-4pm, however when I went in person to drop off a package, and I arrived at 10:15 am, they were closed. And the sign on the door says they are closed on Sundays. Edit: update Went back Monday morning at 8am. Despite there being a line already, I was able to drop off my return package quickly. Waited no more then 5 minutes. The staff was friendly and helpful.
  • LA
    Laura Astor
    Nov 29, 2025
    1.0
    I've been going there for a long time. I went there yesterday. They treated me like an animal telling me that I was rude to them because I was asking them questions. So I emailed the owner and she definitely put me down and instead of listening to me and getting my version of the story, I knew they were lying because if they were watching the camera they could tell that I'm just asking questions and this is the way I talk, but there was a lady there, I in the line that probably was wanting to I was holding up the line, and she said that take my number I know she was rude so she said she listened to the camera, but if she would have listened to the camera and she would have noticed that I was not being rude, I was just being normal, that's who I am but they were so disrespectful to me and the owner was very disrespectful to me by responding. In a Berry, I would say rude way, I would never go there and recommend anyone to go there. No wonder they have a 3.5 and not a 5.0.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6788 in Yakima offer?

The UPS Store #6788 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.