United States Postal Service

2.9
153 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11909 NE 65th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11909 NE 65th St, Vancouver, WA
98682, United States

Hours

Reviews

2.9
153 reviews
5 stars
53
4 stars
17
3 stars
12
2 stars
7
1 star
64

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised the staff for being friendly and helpful, others reported rude and unhelpful behavior from specific employees.

Service Hours

Customers expressed frustration over confusing and inaccurate service hours, particularly regarding the lack of after-hours drop-off options.

Customer Experience

Mixed reviews on customer experience, with some highlighting quick and efficient service, while others reported long wait times and poor service.

Facility Issues

Concerns were raised about the cleanliness of the facility and the removal of outdoor drop boxes, impacting convenience for customers.

Mail Delivery Problems

Numerous complaints about mail delivery issues, including misdelivered packages and inconsistent service.
  • PS
    Patric Simon
    Jan 5, 2026
    1.0
    Maureen said, “Next time you need to put this in a bigger box because I don’t know where I can put the label.” There was probably a more professional way of saying that. Like “You know, I’m not sure if the label will fit on a box this size” or “We have a minimum size we can affix a label to.” Just some suggestions.
  • CD
    Corey dempsey
    Dec 27, 2025
    5.0
    Hard working, friendly staff. Never had an issue in 1000's of transactions.
  • JR
    Jess Rubenstein
    Dec 19, 2025
    1.0
    I would give it a zero if I could but how does a post office not have a way to drop off mail after hours? If they're so worried about vandalism and break-ins then why do they have collection mailboxes all by themselves? Sorry just so badly run
  • FF
    Flannelfox
    Nov 21, 2025
    1.0
    I don’t get the hours here. It’s so confusing and not accurate on the usps site
  • TM
    Theresa McFarlane
    Oct 30, 2025
    5.0
    The staff were so WONDERFUL at this location. They were so helpful with our daughters passports and photos. They were so patient. My kids loved finding spongebob.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.