United States Postal Service

2.9
149 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11909 NE 65th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11909 NE 65th St, Vancouver, WA
98682, United States

Hours

Reviews

2.9
149 reviews
5 stars
52
4 stars
16
3 stars
12
2 stars
7
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise helpful and friendly service, while others report rudeness and lack of assistance.

Efficiency

Many customers appreciate the quick service and efficiency, especially for passport applications and shipping, though some report slow service during busy times.

Facility Issues

Concerns raised about cleanliness, lack of air conditioning, and limited access to PO boxes, which are no longer available 24/7.

Delivery Problems

Numerous complaints about mail being delivered to the wrong address and packages being mishandled or damaged.

Accessibility

Some customers noted issues with accessibility features, particularly regarding the entrance doors.
  • FF
    Flannelfox
    3 days ago
    1.0
    I don’t get the hours here. It’s so confusing and not accurate on the usps site
  • TM
    Theresa McFarlane
    Oct 30, 2025
    5.0
    The staff were so WONDERFUL at this location. They were so helpful with our daughters passports and photos. They were so patient. My kids loved finding spongebob.
  • GB
    Gage Blanchard
    Oct 6, 2025
    1.0
    They “accidentally sent my package back a day early” but the seller reports that it’s still at the post office, guessing someone at the office needed some new vapes and took my box, thanks a lot!
  • MM
    M Moe
    Aug 25, 2025
    5.0
    Regarding that last review, do not make an appointment elsewhere and then come to this location since they are by appointments only. You were sent to the post office location where actually made an appointment since the person who made an appointment here did not make the same mistake as you by reading instructions. Hence we had to help the person who was here at the right place and right time and that is why you were sent to the correct location!
  • AT
    Alondra Trujillo
    Aug 14, 2025
    1.0
    If I could give this post office zero stars I would. The passport lady, which I can't remember her name. It starts with an M is very rude. I can tell she dislikes her job and doesn't like to take time to help people. 🙄 That or she is just lazy. Both times I was there she hasn't been helpful at all. She sent me to a different location. When I got there the man who was there was super nice and very helpful. He told me the lady at this location should have helped me but chose not to.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.