The UPS Store

4.4
211 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5799 in Vancouver offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Padden Pkwy And 137th, Next To The Former Albertsons.

Location

The UPS Store
13504 NE 84th St, Vancouver, WA
98682, United States

Hours

Reviews

4.4
204 reviews
5 stars
162
4 stars
8
3 stars
6
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, helpful, and efficient, often going above and beyond to assist with returns and printing needs.

Customer Service Issues

Several reviews highlighted negative experiences with rude or unhelpful staff, particularly after a management change, leading to dissatisfaction among long-time customers.

Convenience

Customers appreciated the store's convenient location, easy parking, and quick service, especially for Amazon returns.

Inconsistency

There were mixed reviews regarding service quality, with some customers reporting excellent experiences while others faced significant issues, indicating a lack of consistency in service.

Management Changes

Feedback indicated that the change in management has negatively impacted customer service, with many long-time customers expressing disappointment in the new staff's performance.
  • TM
    Trudi Ann Miller
    4 days ago
    5.0
    This ups store is one of the best I have ever been to I had a great experience especially with Jessica she is amazing very helpful I had a very excellent time with her she is so amazing 🫶🫶🫶🫶
  • TM
    Trudy Ann Miller
    4 days ago
    5.0
    This is the best ups store I have attended the customer service representative is excellent especially Jessica she is so amazing helpful very, and a very thoughtful person. My experience was very good and I really appreciate 🫶🫶🫶
  • RR
    RegE
    Nov 16, 2025
    5.0
    The Amazon automatic return machine Is great and super easy. Try it out. Just scan the barcode you generated for your Amazon return and it walks you through it. You put your item in the bag provided at the station and seal it with the printout that comes out of the machine, choose your receipt method, and you’re off! Friendly staff and often busy, so this station really helps.
  • SR
    sunflower _ rose
    Nov 13, 2025
    1.0
    I frequent this store often and everyone is friendly and helpful other than a tall girl with long straight blondish brown hair. Every time I'm helped by her she seems to have an attitude and makes condescending comments. Not sure what that's about. We all have bad days but she seems to have one every time I'm there.
  • MS
    Macyray Stevens
    Nov 11, 2025
    5.0
    UPS store on 84th st is great! The place is clean. Sky who was lovely helped me and my mother we had quite a few returns and she was patient and kind and showed us how to do it and was very sweet! Overall great experience and that lovely lady needs a raise or a bonus this holiday for being so great and knowledgeable

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5799 in Vancouver offer?

The UPS Store #5799 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing services.