Banfield Headquarters

Reviews

• RC

  Ryan Cox

  Feb 9, 2026
  1.0
  DO NOT BUY WELLNESS PLAN: I wish I could give zero stars for what’s turned out to be a horrible company to work with. We have been Banfield Wellness plan partners for 12 years almost with 2 dogs paying out up to $59.50 per month per dog. One of them passed away on February 1 and when I went to cancel the plan they tried to get me to pay 4 additional months worth of service even though the dog is dead. They ended up giving me a concession and taking it down to one additional payment which is crap. When I then tried to cancel my other dog’s service because I no longer will ever take an animal to Banfield they tried to get me to pay appx 6 months of worth of service for that dog. I give everyone a warning do not pay in advance for the Banfield wellness plan. It gives you very little in the terms of discount and you obviously are paying for services you may never use over and over again for years. At least with insurance you don’t have to pay any additional months after you die. What a shame that you’re taking advantage of pet owners. Here’s a picture of my dog being put to sleep by your facility just so you know I’m legit. I’m not gonna make any complaint about the nice people that work at the Alliance, Fort Worth, Tx location. The doctors/nurses there were amazing. The wellness plan is a scam.
• SM

  Shannon Morgione

  Jan 5, 2026
  1.0
  I wish no stars was a choice. This company holds their customers hostage when it comes to discontinuing pet care. No one is ever available via phone or chat. I've spent more than 5 hours today attempting to contact someone and have been hung up on, put into 90+ minute cues, told I was 13th in line to chat SEVERAL times. The absolute worst customer service. I'm not surprised that there's a 90 minute hold to cancel your plan...it makes me believe everyone is jumping ship which is why the phones are so busy.
• MT

  Mallik Tella

  Dec 26, 2025
  1.0
  Don't say I didn't warn you! I'm not in the veterinary field, but as an Orthopedic surgeon, I'm very familiar with systems and processes necessary for the provision of quality healthcare. I'm sorry to say that this place fails on all measures. Banfield is no longer the local homegrown veterinary company that values animals like we pet parents do. This once loved local hospital has become a puppet under parent company, Mars, serving their shareholders and not the communities they are supposed to care for. We took our new puppy to the East Vancouver location, a stone's throw from Banfield corporate headquarters. The most pressing issue we encountered was the lack of interaction with the veterinarian. While I'd love to say that she was competent, informative, and good with animals; I was not able to make a fair assessment in the approximately 30 seconds she spent with us. Our interaction was limited to a greeting before she took our puppy away, never to return. A vet tech handed us our puppy 10 minutes later, and the front desk a $609 bill. We were sold a puppy wellness plan, had unauthorized genetic testing and PCR testing performed, and incredulously charged 2 separate exam fees (1 for office visit and 1 for physical exam- both of which cost more than exam fees at our last vet). At that point it was too late to do anything other than pay the charges. To rub salt in our wounds, no vaccines were administered as those required another visit. To minimize the financial damage, we tried to cancel our puppy wellness plan by phone and within the 4-day window per the terms of the contract. Due to the Christmas holiday, their corporate offices for cancellation were closed. Despite their phone system having evidence that I called to cancel within their window and them responding to a timely email sent regarding cancelling, they refused to honor such cancellation. Their disingenuous and unscrupulous business policies will end up costing me an additional $300+ to cancel the plan. These guys trap you harder than a timeshare company. The cost of our escape from Banfield is well worth the peace of mind of no longer being held captive at a facility where I question if they prioritize providing quality healthcare over their quarterly corporate earnings reports. Don't say I didn't warn you! And Banfield, shame on you! Consider adding both quality and patient experience experts from human healthcare systems to your corporate team. You guys need all the help you can get.
• BR

  Bettina Rubendall

  Dec 9, 2025
  1.0
  🚨 DO NOT PURCHASE THE WELLNESS PLAN BEFORE READING THE CONTRACT 🚨 ⭐️ 1-Star Review (Would Give Zero if I Could) I have been a loyal Banfield Wellness Plan customer for over 14 years with one dog and 11.5 years with my second. After this nightmare experience, I will never return to Banfield again—and I’m writing this so no one else gets blindsided like I did. I called my vet with serious concerns about my dog, and they never returned my call. Later that evening, my dog died. Not a single call back. Not an ounce of concern. Nothing. The following Monday, I called the Wellness Plan line to cancel, only to sit on hold for 49 minutes. Called again Tuesday—four calls later and another 26-minute hold, I finally got someone. And here’s where it gets even more unbelievable: They told me I had to pay for the remaining 5 months of the plan. Yes—my dog is gone, and they still expect me to hand over $500. Absolutely absurd. Then they had the nerve to tell me they could “waive two payments out of courtesy.” Courtesy? Courtesy would be waiving the entire thing. Courtesy would be basic human decency. Courtesy would be not financially punishing someone whose pet of 14+ years just died. This is a ridiculous, predatory clause hidden in their contracts—and guess what? They do NOT tell you this when you sign up in the store. Not once in 14 years did anyone explain that if my dog died, I’d still be stuck paying for months of “wellness services” he would obviously never receive. Banfield should be ashamed. The lack of empathy, the lack of communication, the fine-print traps—every part of this experience was an insult to the memory of my dog and to the loyalty I showed them for over a decade. I hope this review saves at least one person from signing up for this so-called Wellness Plan. Get real pet insurance. Do not fall for Banfield’s plan. I will never return to Banfield again.
• JR

  Janet Rodriguez

  Nov 24, 2025
  1.0
  If a human goes to urgent care and they cannot be treated or diagnosed there, the urgent care would send the person to a hospital. So why not send a dog to a real vet hospital? Why not clarify there is more to the story? They see how many dogs a day with similar situations? They know how to recognize symptoms, and if they don’t, they need a career change. They should have escalated to imaging and told me the truth. Not sold me a plan for dental cleaning & molar removal. But they do not do this because they do not offer oncology services so it’s not in their best interests. They just need to sell you stuff not give your pet the care they are in need of during urgent times and matters.

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