Banfield Headquarters

Reviews

• SS

  Smokey

  Nov 7, 2025
  2.0
  I have been a Banfield Pet Hospital client for about 10 years and have generally appreciated the care my pets receive. However, in recent visits, I’ve become increasingly concerned about the cleanliness and overall upkeep of the waiting areas. After starting my own cleaning business, I’ve developed a trained eye for detail, and what I’ve observed is concerning for a facility that handles animal health.The waiting rooms show a noticeable lack of proper cleaning and maintenance. There is visible buildup in corners, pet hair and slobber around seating areas, and dirt or residue along the walls. The condition suggests that regular, thorough cleaning is either being skipped or done inconsistently. I have taken photos to document what I’ve seen, as it appears this is not an isolated issue.From my understanding, Banfield does not use an external cleaning company, which means cleaning responsibilities fall to in-house staff. That raises questions about accountability and sanitary standards. If the front areas visible to clients are this neglected, it makes me uneasy about the level of cleanliness in the treatment and boarding areas behind the scenes.I am posting this review not to criticize unfairly, but to encourage Banfield to take a closer look at their cleaning practices and ensure that sanitation standards reflect the professionalism and care pet owners expect.
• DS

  D Smith

  Oct 23, 2025
  1.0
  Worst place ever took my dog on October 16, 2025 to the Dr still waiting to get the medication won’t get it till approximately October 28 of 2025 when they have the Medicine right there and wouldn’t let me pick it up from a closer location. This place is nothing but a hustle beware do not go there
• RR

  Ruby Ramoutar

  Sep 11, 2025
  1.0
  The wellness puppy program is a scam to get new pet owners to pay a monthly fee for one year but do not honor their appointments even weeks in advance and the manager calls and blames it on “technical errors” but it’s not it’s poor scheduling on staff part and not wanting to work as hard as they should.
• NM

  Nydia Medina

  Sep 4, 2025
  1.0
  Dear Banfield Team, I am writing this with a heavy heart and deep frustration, hoping someone within your organization will truly listen and care—not just about policies and procedures, but about the wellbeing of the pets we entrust to you. I used to live in Bremerton, Washington, and relocated to Florida after a difficult divorce following 14 years of marriage. Through all the personal upheaval, one thing remained constant: my commitment to my three pets—Scooby, Simba, and Luna. All three have been insured through Banfield, and I continued their coverage even through financial hardship because their health and safety mean everything to me. In October 2023, Luna underwent a spay surgery performed by Dr. Crawford at the Bremerton location. Recently, Luna experienced an unexpected period, which led me to seek care at Banfield Lauderhill. After extensive testing—costing me over $1,000 out of pocket—it was discovered that the original surgery was done incorrectly, leaving behind reproductive tissues. This revelation has been emotionally devastating. I trusted Banfield to provide competent care, and instead, I’m left with the trauma of knowing my pet suffered due to a preventable mistake. Financially, I am overwhelmed. I’ve already paid for the original surgery, ongoing insurance premiums, and now additional diagnostics. Yet, I’m being referred to a specialist who wants to charge $5,000 for corrective surgery—an amount I simply cannot afford. I am pleading with you to take responsibility for this error and provide Luna with the corrective surgery she needs, without placing the financial burden on me. I am not asking for charity—I am asking for accountability. I pay monthly for a plan that is supposed to protect my pets, and I trusted your team to do what’s right. If this issue is not resolved, I will have no choice but to seek legal advice, file a formal complaint with the Better Business Bureau, and share my experience publicly to ensure others are aware of the risks. Please, I urge you to take action. Luna deserves proper care, and I deserve to be treated with fairness and compassion. Sincerely, Nydia Medina
• VR

  Vishu Raparti

  Aug 13, 2025
  1.0
  After the demise of our beloved dog under care of Banfield. we continue to be charged monthly. In response to my previous comment on google, the corporate office responded by committing to assign a client specialist, so far no response since 6th July 2025.

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