The UPS Store

4.0
160 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6856 in Tumwater offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Littlerock Rd., Across From Costco.

Details

  • DeliveryNot available

Location

The UPS Store
5729 Littlerock Rd SW, Tumwater, WA
98512, United States

Hours

Reviews

4.0
160 reviews
5 stars
113
4 stars
7
3 stars
3
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Max, Abdul, and Janet providing exceptional service.

Negative Experiences

Several reviews highlighted instances of poor customer service, particularly involving a rude employee named Bryan and issues with management's response to complaints.

Efficiency

Customers frequently noted the quick service and efficiency of the staff, especially during busy times, making their visits pleasant and hassle-free.

Store Management

There were complaints about the store's management, particularly regarding employee behavior and customer treatment, leading to a negative perception of the store.

Operational Issues

Some customers reported problems with the store's hours and reliability, including instances of the store being closed during posted hours.
  • DM
    Dana munoz
    Dec 26, 2025
    5.0
    Max was amazing at the UPS Store! I came in on a super busy day right after Christmas, and he helped me quickly and efficiently. Everything went fast, smooth, and was handled successfully. On top of that, he had a great attitude the whole time and stayed friendly despite how hectic it was. Really appreciate his help—excellent customer service!
  • QC
    Quinn Clark
    Dec 20, 2025
    5.0
    It's Christmastime, and my wife and I had a lot of boxes to ship today (15 in all). The two staff members working at the store this morning were positive, helpful, and efficient. Recommended!
  • LI
    Lindsay Ingleston
    Dec 18, 2025
    1.0
    I spent $200 sending my daughters things from Colorado to Washington. The boxes where refused on delivery. When I called I spoke to someone who yelled at me and told me If I didn't call him ahead of time and let him know her packages were coming to that ups store its not his problem he turned it away. Not a friendly store at all. How ever I did call my local Fountain Colorado ups store and they figured it out for me and redirected delivery.
  • JH
    Jon Hare
    Dec 9, 2025
    5.0
    Agent was polite and very efficient. Pulled my info up and even knew the address where I was sending from a prior order.
  • JS
    Jeff and Lynda Schwindt
    Dec 3, 2025
    5.0
    Abdul provided excellent customer service. He greeted and welcomed me with a friendly smile, and handled my return packages quickly and efficiently. I truly appreciated his professionalism and positive attitude.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What packing and shipping services does The UPS Store in Tumwater offer?

The UPS Store in Tumwater provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.