The UPS Store

3.8
164 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5819 in Tukwila offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - We Are Just East & Across The Street From The Westfield Mall.

Details

  • DeliveryNot available

Location

The UPS Store
100 Andover Park W, Tukwila, WA
98188, United States

Hours

Reviews

3.8
164 reviews
5 stars
108
4 stars
6
3 stars
2
2 stars
3
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their efficiency and willingness to assist with various tasks.

Efficiency

Customers frequently mentioned quick service and minimal wait times, even during busy periods.

Delivery Issues

Several reviews highlighted frustrations with package delivery problems and lack of communication regarding delivery attempts.

Pricing Concerns

Some customers expressed dissatisfaction with additional charges for services like printing and package holding, feeling they were overcharged.

Mixed Experiences

While many had positive interactions, a few reviews pointed out instances of poor service and unprofessional behavior from certain employees.
  • BF
    Brendy Fountaine
    Oct 14, 2025
    5.0
    I have always had a great experience with this store. I live nearby so I use this location all the time. The customer service is always great and the staff are friendly. I have never had a rude or inappropriate interaction here. They're quick and helpful and discuss options with you if you need it. If the line is long, more staff come up promptly without being asked. Definitely a good location.
  • TF
    Travis Fischer
    Jul 29, 2025
    5.0
    I always ship my things out of this UPS Store. The staff is always friendly. The lines are seldom long, and if they are, they move fast. Highly recommend this UPS Store location!
  • JM
    Jenefeness Franke, MBA
    Jun 20, 2025
    5.0
    I walked in and got discouraged by the long line. I was pleasantly surprised at how quickly it moved. Before I had time ti gripe about it, I was next in line. That was impressive
  • HM
    hussein muna
    May 29, 2025
    1.0
    I’m beyond frustrated with UPS. My package has been taken back three times due to delivery issues, and every time I reach out, I’m told “it was a new employee.” I understand that everyone is learning, but this repeated excuse is not acceptable for a company of this size.There has been a complete lack of communication and accountability. I was not properly informed of delivery attempts, and no clear steps were taken to ensure the package actually reached me. Each failed attempt has caused delays, inconvenience, and wasted time on my end.If UPS wants to maintain customer trust, they need to improve training, communication, and overall service reliability. I expect better.
  • SS
    Sara Semritc
    Oct 23, 2024
    5.0
    This is hands down the best UPS store in the area. I’ve been to a handful of them and this location has THE NICEST staff and great parking. I go out of my way to go to this location!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Tukwila offer?

The UPS Store in Tukwila offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing services.