United States Postal Service

2.9
111 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1102 A St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1102 A St, Tacoma, WA
98402, United States

Hours

Reviews

2.9
111 reviews
5 stars
46
4 stars
6
3 stars
2
2 stars
2
1 star
55

What are people saying?

AI-generated from recent customer reviews

Appointment Issues

Numerous customers reported canceled passport appointments without prior notice, leading to significant inconvenience and wasted time.

Customer Service

While some staff were praised for their friendliness and helpfulness, many reviews highlighted rude and unprofessional behavior from certain employees.

Service Efficiency

Customers frequently complained about long wait times and slow service, particularly during peak hours or when handling passport applications.

Communication Problems

There were consistent issues with lack of communication regarding appointment cancellations and service availability, causing frustration among customers.

Mixed Experiences

While some customers had positive experiences with package shipping and general postal services, many others reported serious issues with reliability and service quality.
  • MH
    Millie Hemelsoet
    Nov 10, 2025
    1.0
    Takes days to get packages. They need to install parcel lockers. No matter what time of day you go, either the line is a mile long and only one person is at the window or everyone is on an hour long break at the same time. You have to go several times to get your packages. It is ridiculous.
  • HL
    HYUNGSUP LEE
    Oct 31, 2025
    1.0
    Showed up for passport appointment and they canceled my appointment without notice. Because agent wasn’t there that time. I took a leave for no reason so I wasted my time and my money. I could have noticed but they didn’t. If you are not going to offer service just don’t get appointments. Everyone’s time matters.
  • BH
    Bentley Hodson
    Oct 29, 2025
    1.0
    If I could give no stars I would. Booked a passport appointment for our newborn. Made the appt weeks ago. Live 35 mins away… with no traffic. Coordinated so both my husband and I could be there during working hours. Had to bring our whole family with us. Show up and they give NO reason or explanation but they aren’t taking my any passport appointments. No explanation. Just a stupid sign and a “Sorry. You’re not the only one”. As if knowing other people are pissed and inconvenienced would help us feel better. Waste of time. And now we have to spend more money to expedite the passport because we can’t get it today. Absolutely terrible service. Do not book passport appointments here. Go to the Pierce County Auditors Office instead.
  • CM
    Cinthia Morales
    Oct 24, 2025
    1.0
    Had appointment today arrived there at time the clerk was very rude and she say was cancel that a email was send and I check I didn’t receive nothing so my kids miss school and I miss work for nothing
  • NB
    Nolan Bailey
    Sep 30, 2025
    1.0
    Don’t bother booking and passport appointment here they say that they do them, but they’ll cancel your appointment without giving you any notice and tell you there’s nothing they can do

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.