United States Postal Service

2.5
202 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6817 27th St W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6817 27th St W, Tacoma, WA
98466, United States

Hours

Reviews

2.5
202 reviews
5 stars
65
4 stars
11
3 stars
4
2 stars
6
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with rude and unhelpful staff being a common complaint.

Passport Services

Numerous reviews highlighted issues with passport appointments, including cancellations without notice and long wait times.

Delivery Issues

Customers frequently experienced problems with package delivery, including lost packages and incorrect mail deliveries.

Staff Recognition

Despite the negative feedback, some employees, particularly Diane, received praise for their helpfulness and positive attitude.

Long Wait Times

Many reviews mentioned long lines and slow service, especially during busy periods.
  • MD
    Mr. Doodle
    Jan 5, 2026
    1.0
    This location is an absolute complete joke!!!! The postal box that has been outside for years all of a sudden in the last year is gone. How long does it take you to get another box outside… ??Seriously?? in addition , beings that you cannot now drive through the drive-through to mail your envelope you gotta go inside and then you wait 45 minutes because there’s one representative at the counter with a looooong line ! All this does is reiterate what a poorly run organization, the United States Postal Service really is. Get your shit together.
  • JT
    jennifer tran
    Dec 29, 2025
    1.0
    terrible couldn't do my passport
  • BB
    Dec 29, 2025
    1.0
    The lady doing the passport appointment told me to come at 8:00 AM. The person up front is now saying I appointed it at 8:30 AM. Mind you my original appointment was cancelled with no explanation and the photo printer doesn’t work. If you’re going to be short staffed why would you force an elderly man to be the only one working. Terrible service for passports I don’t even know how this place is running.
  • TS
    Tea Stephens
    Dec 15, 2025
    1.0
    During the holiday season why would you only have 1 person working???? When seniors are waiting for over an hour to mail a package is NOT EXECPABLE. There's no were from them rest. The other employee is doing passports. Im truly disappointed 😞
  • JV
    Jessica Vianez
    Dec 11, 2025
    5.0
    I have had two great interactions with Mia. She has been very helpful and kind

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.