United States Postal Service

2.3
192 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 320 Garfield St S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
320 Garfield St S, Tacoma, WA
98444, United States

Hours

Reviews

2.3
192 reviews
5 stars
47
4 stars
13
3 stars
11
2 stars
10
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with long wait times and poor handling of inquiries.

Delivery Issues

Frequent complaints about misdelivered packages, delays, and packages marked as undeliverable.

Staff Performance

Some employees received praise for their helpfulness, while others were criticized for incompetence and lack of accountability.

Facility Conditions

Customers noted cleanliness issues and inadequate staffing, leading to long lines and poor service.

Communication Problems

Numerous reviews highlighted difficulties in reaching the post office by phone and lack of response to inquiries.
  • JA
    Jazmine Anderson
    Sep 9, 2025
    3.0
    ***REVIEW FROM A TRUCK DRIVERS POINT OF VIEW WHO DELIVERS AMAZON THERE MORE THAN THE OTHERS DO AND IF IT'S NOT ME, IT'S ANOTHER FROM MY COMPANY*** For as terrible as the area is, it's actually NOT BAD compared to some Post Offices I've delivered at and I mean CRAZY bad spots like Toppenish haha Parkland is fenced, secure and they're open no matter how early we arrive. The ONLY ISSUE I have is their Mail Carrier, he takes SO long to get Unloaded/loaded back up and leave, not to mention the car he almost hit exiting the place this morning, yes, it was me today lol I know Amazon ain't sqwat and they have priority and I have no problem waiting for the Mail Carriers whether or not we have to, the issue is in the fact that we're stuck waiting a half hour-45mins for this huge white bald guy to unload his loaded carts one at a time then loads the empty ones back up one at a time, waddles in and out of the building then looked straight at me when he cleaned his hands with his towel then loaded a couple more carts then left, but a woman like me can spend no more than 5mins to unload 2 pallets with my jack then OUTTA THERE to my 4 other stops. The post office should be helping him unload, USPS trucks belong to USPS as their offices do lol i don't make other drivers late, he couple pick up the pace, and be careful when he exits because, even i got startled at that, car came and he almost pinches outta there then hits his brake when he turned his head to see theres a car that sat there for like 10secs, enough time to be seen long before this. But rest assured everyone, that your packages are ALWAYS safe in my box truck, I strap everything and anyone who sees a white woman in a purple vest unloading at the Post Offices of Sumner, Lakewood, Parkland,Spanaway, Roy, Yelm, and Rainier, feel free to ask questions you may have about the condition of your package or whatever, I cant do anything about your package lol but I could at least answer questions as to why packages come as they do or what COULD HAVE happened if it arrived damaged and I could tell you what to do on Amazon's app to correct it I know so much. Im happy delivering these just need the Mail Carrier to hurry it up lol arriving 32mins early to Parkland, then to have my arrival AND departure times come and then go, then to unload 2 pallets quickly to still arrive at the Spanaway Post Office almost 20mins late is a bit ridiculous and theres no other Mail Carrier that would make us wait like this unless I go to Port Townsend where that guy leaves his trailer then I have to use my liftgate but, I cant do that at Parkland they have a platform thats high and the guy works like he is too 😄
  • IG
    Isaiah Grace
    Jul 28, 2025
    1.0
    When I went to get my mail after our cluster mail box was destroyed was told I can't grab my mail because my Driver's License didn't match my address yet I could show Jeremy my Daily Digest, and no one else has never had a issue before hand.
  • BL
    BG,Town Chunkie LOCC
    Jul 22, 2025
    1.0
    This post office has gave me five different money orders for refunds for packages that did not make it every time I come to cash one of the money orders they don't have the money in the till here it is I got four money orders that's no good no more because they have expired they always tell you they don't have money in here in the morning who comes to the post office late in the afternoon
  • JL
    Jennifer C. (Peace & Love)
    Jul 21, 2025
    1.0
    I been getting my mail just fine for two weeks .Then since the 16th I have not been getting my mail. I received the picture and notice but nothing in my lockbox.Not happy
  • DL
    Dawn Lenn
    Jul 14, 2025
    1.0
    This place is run by a bunch of incompetents! Mail is always returned! They can’t read and I have had to pay penalties due to not receiving my mail!! If I could give no stars I would!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.