United States Postal Service

1.9
323 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1313 Fryar Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1313 Fryar Ave, Sumner, WA
98390, United States

Hours

Reviews

1.9
323 reviews
5 stars
56
4 stars
10
3 stars
7
2 stars
7
1 star
243

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some staff are praised for their helpfulness, while others are criticized for rudeness and lack of professionalism.

Delivery Issues

Numerous complaints about lost packages, misdeliveries, and poor tracking, leading to significant frustration among customers.

Passport Services

While some customers had positive experiences with passport processing, others reported long waits and poor service.

Staff Attitude

Several reviews highlight a negative attitude from certain employees, contributing to a poor customer experience.
  • JC
    Jeff C
    Dec 26, 2025
    5.0
    Came in to submit passport paperwork for my kids, Jennifer helped my wife and I out. Couldn’t be happier with the service Jennifer provided. Thanks again for all your help!
  • AL
    Austin L
    Dec 24, 2025
    1.0
    Walked in(15 minutes before closing on 12/23), no one was in line, got yelled at immediately from the older gentleman behind the counter saying “the line starts there” pointed to the spot at the end of the central desk, then waved at me and said “HELLO! I’m ready down here if you are.” I told him I got a notification my package was delivered to the post office but couldn’t be delivered to me (I get it, holiday season and lack of manpower probably). He replied “well I need an address otherwise I can’t do anything!” I gave him the address, my license, and then he asked “do you have a tracking number at all?” I gave him my phone with the tracking number pulled up and he dropped it on the desk. Cool. He then kept jamming his finger into the touchscreen computer, typing in my information, and seemingly so mad that I had to go out of my way to get the package and now I’m inconveniencing him. The old dude with the limp who didn’t save for retirement is taking out his anger for his shortcomings and personal problems on everyone else. I’m not religious but even I think he needs Jesus. Also, unrelated, but the delivery drivers who dispatch out of here frequently don’t deliver packages to my address and just put that pink pick-up slip in the mailbox without even making an attempt. Hours are 9-5 for the post office so I have to leave in the middle of work, but before they close if I’m notified in time, to go a half a mile down the road to pick up something they were too lazy to drop off. Makes sense.
  • PR
    Payton Reed
    Dec 15, 2025
    5.0
    Homie behind the desk got my passport squared up nicely! God speed, and God bless!
  • KC
    K C
    Dec 14, 2025
    1.0
    This by far has to be the worst post office ever. The post master isnt very nice and rather discriminate. Sad that our federal government oks this behavior.
  • WB
    Wina Beals
    Dec 8, 2025
    4.0
    Busy but the workers were friendly and nice

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.