About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.2
661 reviews
5 stars
499
4 stars
19
3 stars
15
2 stars
11
1 star
117
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Several customers reported significant delays and poor communication regarding delivery schedules.
Professionalism
Many reviews highlighted the professionalism and courtesy of the delivery teams, noting their efficiency and helpfulness.
Customer Service
There were mixed experiences with customer service, with some customers expressing frustration over communication and resolution processes.
Installation Quality
While most installation experiences were positive, a few customers reported issues with improper installations leading to further complications.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with the delivery and setup services.
- JLJames Logsdon3 days ago1.0Package was suppose to show up on the 5th then it didn't. Says it's been in sumner since Dec 31st. Not sure why I haven't received it if it's been in washington for 9 days.
- MCMaggie CarpioJan 5, 20265.0The delivery team from RXO were very courteous and profession in setting up my new peloton bike
- KDKirsten DanielsDec 31, 20255.0The delivery went very smooth. They arrived early within the delivery window, which was wonderful. Both gentlemen were very courteous and they quickly removed the old range to replace it with the new one. They answered any questions we had. Very pleased with the entire experience.
- JHJean HurDec 26, 20255.0Professional and accommodating to placement and setup of furniture delivery-exceptional white glove service. Thank you
- DDDentonDec 19, 20251.0This is the worst company I have ever worked with and recommend no one in the world work with them. Our delivery was delayed for 6 days, called every day to get an update, our calls were transferred to the Philippines where they just put you on hold or hang up. We finally got a delivery time “estimate” for 730pm on a Friday. Since customers are not able to contact this company directly, I will follow up this post with the entire executive team’s home addresses, which are available publicly, so you can visit their home for direct support. In case the above was not clear enough. Never work with this company. I will share the following peoples contact information shortly in case you need support. Chairman and CEO Drew Wilkerson Chief Financial Officer Jamie Harris Chief Human Resources Officer Heidi Ratti President, Truck Brokerage Louis Amo
Frequently Asked Questions About RXO
What type of logistics services does RXO specialize in?
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America, specializing in arranging last mile deliveries, assemblies, and installations.
Where is RXO located?
RXO is located at 3520 142nd Ave E, Suite 200, Sumner, WA 98390, USA.
What are the business hours of RXO?
RXO is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
How can I contact RXO for inquiries?
You can contact RXO via their phone number +1 800-883-4593 or email at lastmile@rxo.com.
Which languages are supported for customer service at RXO?
RXO supports customer service in English and Spanish.
What types of deliveries and services does RXO offer?
RXO offers last mile services including home delivery, appliance delivery, appliance installation, and furniture delivery.
What nearby logistics and transportation companies are close to RXO?
Nearby companies include XPO Logistics, Inc., Roadrunner, Norvanco International, and Pacific Cascade Distribution, which are freight, cargo, and transportation services.
Are there any nearby places where RXO customers can grab a coffee or meal?
Customers can visit Associated Espresso, a nearby coffee shop and cafe, to enjoy coffee or meals before or after their visit to RXO.
What wholesale or distribution centers are located near RXO that might be useful for business clients?
Costco Distribution Center and Ryder E-commerce Fulfillment are nearby wholesale and distribution centers that could be relevant for RXO's business clients.
How can nearby transportation services help customers find RXO?
Nearby transportation and freight companies such as Transportation Systems and Roadrunner provide additional resources and connections, helping customers navigate and coordinate last mile deliveries involving RXO services.