United States Postal Service

3.2
107 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1602 E Sprague Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1602 E Sprague Ave, Spokane, WA
99202, United States

Hours

Reviews

3.2
107 reviews
5 stars
47
4 stars
12
3 stars
3
2 stars
7
1 star
38
  • MK
    Malea Kumpf
    Dec 9, 2025
    1.0
    Worst experience I’ve ever had at the post office the customer service is horrible and they are so rude I would 100% recommend a different location.
  • LC
    Liwen Chang
    Dec 1, 2025
    1.0
    I would recommend going to a different location, as the staff at this one were unprofessional. I had an appointment, yet I was kept waiting for a very long time. There were two female employees: one, Jessica, was rude, and the other was distracted by her phone.
  • BB
    Bob
    Nov 10, 2025
    1.0
    More government incompetence. You can't print off a label? Seriously? If I buy another one, you'll print if off. Give me a break.
  • KC
    Karina Carpenter
    Oct 22, 2025
    1.0
    Awful service and the woman doing the passport service was rude and dismissive. I came in and saw a room marked "passports" no other signage. So I went in there and was yelled at for it. When she FINALLY got to me, she didn't even ask me if my old passport was eligible for renewal. She gave me papers and very rudely sent me on my way. I went to the Veradale location (same day) and it was a whole 180 from the experience here. They were friendly and efficient, and got my application filled out and filed in less than 20 minutes! All and all, dont go to the Helena location. They are just horrible.
  • JB
    Jackie Blair
    Sep 10, 2025
    1.0
    I wish I could give zero stars. I came to this location for fingerprinting services, which I understood were only offered between 9am and 2pm. I arrived at 12:30pm to find that the only person that was capable of taking fingerprints was at lunch and would be back at 1pm... The two other people, who were doing mostly nothing, were apparently incapable of taking electronic fingerprints on a glorified iPad. The person at lunch arrived closer to 1:20pm, and then took a whole 10 seconds to take my fingerprints and tell me that they are "bad" and would not be accepted by the background check agency, and recommended I go to a Mailboxes Etc. location for inked fingerprinting vs. electronic. The Mailboxes Etc. ONLY does electronic fingerprinting, and they took time to take my fingerprints methodically, which were of course accepted by the background check agency. This USPS location is a perfect example of Federal Government slobbery. If you don't want to do your job and take fingerprints, please don't advertise that you do it and waste my time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.