United States Postal Service

2.2
134 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5428 S Regal St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5428 S Regal St, Spokane, WA
99223, United States

Hours

Reviews

2.2
134 reviews
5 stars
32
4 stars
7
3 stars
3
2 stars
6
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising the staff for being helpful and friendly, while others report rudeness and incompetence.

Delivery Issues

Numerous complaints about packages not being delivered, misdelivered, or marked as delivered without attempts to actually deliver.

Staff Performance

While some employees are noted for their professionalism and helpfulness, others are described as lazy and unhelpful.

Long Wait Times

Customers frequently mention long lines and slow service, particularly during busy hours.

Communication Problems

Many reviews highlight difficulties in reaching staff by phone and poor communication regarding package status.
  • OO
    ozuma
    2 days ago
    1.0
    So bad lol use another service if you can
  • GP
    Ginger Peterson
    2 days ago
    5.0
    I love this post office. Everyone is so nice, helpful and friendly. I'm moving across town and will greatly miss this being my local post office!
  • DS
    Desi Styger
    Sep 9, 2025
    1.0
    This post office is rude and lazy. 😠
  • CS
    CE S
    Jul 31, 2025
    1.0
    They’ve stop delivering mail thinking it’s vacant, even though I’ve lived with the same mailbox for 10 years!!🤬
  • BP
    Brendon Phelps
    Jun 20, 2025
    1.0
    Incompetent and rude when you have to follow up on their mistakes. They've yet to deliver a package properly to me. I've received plenty of packages from the other major services without issue.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.