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The UPS Store

3.6
(176 reviews)

Business Details

1818 West Francis Ave, Spokane, WA
99205, United States
(509) 327-9772

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2405 in Spokane offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 5 Mile Shopping Center At Francis And Ash, Next To Joann Fabrics.

Details

  • DeliveryNot available

Location

The UPS Store
1818 West Francis Ave, Spokane, WA
99205, United States

Hours

Reviews

3.6
176 reviews
5 stars
107
4 stars
7
3 stars
2
2 stars
7
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, although some reported negative experiences with specific employees.

Efficiency

Several reviews highlighted the quick service and ability to handle busy periods effectively, while others noted long wait times and slow service during peak hours.

Packaging Issues

There were complaints about inadequate packaging for fragile items and confusion regarding Amazon return policies, leading to dissatisfaction.

Professionalism

Some customers reported unprofessional behavior from staff, including rudeness and lack of knowledge, which negatively impacted their experience.

Overall Experience

While many customers had positive experiences and appreciated the service, there were significant complaints that affected the overall perception of the store.
  • TM
    Tracey Miller-Vanknowe
    3 days ago
    5.0
    The store is exceptionally exceptionally very well teamed with members that knew everything dressed nice accurate professional. It was a pleasant experience and it was quick and it was at 9 o’clock in the morning. Thank you for all your help. I had to ship from here to Canada in two days and it worked out great.
  • JK
    Jerry Knight
    3 days ago
    5.0
    Nice courteous sevice
  • TG
    Traci Goff
    Feb 5, 2026
    5.0
    I had the best customer service here today so I had to leave a review because last time I didn't and anyway Brandon was above and beyond helpful when I was in the store I ended up having to call back because I forgot something and he went far beyond the call of duty to help me
  • RR
    Rachel
    Feb 1, 2026
    2.0
    Store has definitely gone down hill, the employees are very unprofessional with how they speak, I bring my 8 year old in with me and they are cursing like crazy. So unprofessional and I hate that my child has to hear language like that.
  • JB
    Joseph Bursch
    Jan 20, 2026
    1.0
    Went to pick up my order and it wasn't there, went to call no one answers. My package has been returned 3 times, cause ups couldn't deliver and now they can't find my package, I called the ups service line, said it was pick up already, I thought I needed to show ID to pick up, and can't get a real person to talk to over the phone, Thanks UPS, now I'm out $29. and nothing to show for it.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2405 in Spokane offer?

The UPS Store #2405 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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