The UPS Store

3.6
166 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2405 in Spokane offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 5 Mile Shopping Center At Francis And Ash, Next To Joann Fabrics.

Details

  • DeliveryNot available

Location

The UPS Store
1818 West Francis Ave, Spokane, WA
99205, United States

Hours

Reviews

3.6
166 reviews
5 stars
101
4 stars
6
3 stars
2
2 stars
6
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist, while others reported rude or unprofessional behavior from certain employees.

Efficiency

The store is often noted for its quick service, especially during busy times, although some customers experienced long wait times and disorganization.

Packaging Issues

Several reviews highlighted problems with packaging, including items being damaged during shipping and confusion over Amazon return policies.

Communication Problems

Customers frequently mentioned difficulties in reaching the store by phone and receiving inconsistent information regarding services like notary.
  • MM
    Marge
    1 day ago
    5.0
    UPS handles all of our primary mailing needs and pickup for packages. They are accurate and fun to work with. I've been working with them for about three years. Highly recommended.
  • BG
    Billie Gaura
    3 days ago
    5.0
    I absolutely love this UPS Store. The team is consistently friendly, helpful, and incredibly efficient. Every time I walk in, I’m greeted with a great attitude and genuine willingness to help, no matter how big or small my task is. They work fast, know exactly what they’re doing, and somehow make the whole process feel effortless. I really appreciate how easy it is to get in and out without stress or hassle. It honestly makes my day better knowing I can count on this location to be smooth, reliable, and pleasant every single time. Truly top-notch service all around!!
  • ST
    Sara Taylor
    Jan 4, 2026
    5.0
    Always friendly and very helpful
  • SC
    Sarah cole
    Dec 23, 2025
    1.0
    I sent brownies to Montana as a Christmas gift. I paid for a box to send it in. It did not include packing materials so my brownies ended up out of there tin and all over the box in their travels . Who packs a box with nothing. Ruined my gift. An employee of a shipping store should know to use packing materials to protect the shipment no matter what it is.
  • GB
    Gabe Benavides
    Dec 14, 2025
    5.0
    Quinten is the best and went above and beyond to help me out with an important (to me) shipping need! I very rudely showed up 5 minutes to close since I was leaving early the next morning and asked if he could box up an item for me and send it and he valiantly stayed to help! Unfortunately this did cause him to leave late, so I wanted to write this review to thank him for his effort! Good store, definitely come here for all of your shipping needs!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2405 in Spokane offer?

The UPS Store #2405 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.