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United States Postal Service

2.3
(223 reviews)

Business Details

11712 E Sprague Ave, Spokane Valley, WA
99206, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11712 E Sprague Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11712 E Sprague Ave, Spokane Valley, WA
99206, United States

Hours

Reviews

2.3
223 reviews
5 stars
57
4 stars
9
3 stars
13
2 stars
12
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and helpful staff, but many also experienced rude behavior and unprofessionalism from certain employees.

Delivery Issues

Numerous complaints about unreliable delivery service, including packages marked as delivered but not received, and mail frequently delivered to the wrong addresses.

Staffing Problems

Frequent mentions of understaffing leading to long wait times and inefficient service.

Customer Support

Difficulty in reaching customer support via phone, with many customers unable to get assistance for their issues.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others expressed frustration with the overall service and management.
  • VF
    Vernon Fannin
    Feb 17, 2026
    3.0
    The staff is friendly you can expect long weight to process your mail. There might be three people working but at the front counter it seems that they only have one maybe two people most of the time even when there’s long lines it appears there’s other staff available but they don’t come up and help.
  • JJ
    Jen
    Feb 14, 2026
    1.0
    If you're going to be open saturdays have more than one person working there!!! I waited 25 min!
  • JH
    James Horn
    Feb 10, 2026
    1.0
    The two girls working at close tonight were EXTREMELY RUDE. I walked in not knowing they were closed. I said oh sorry I just need a flare rate box. I go grab the flare rate box and they start talking shit about me right in front of me in front of the others customers they were helping. I did not need to get in line. I was not an inconvenience to them at all so how dare they talk rudely about me to me in front of customers. Worst post office experience ever.
  • YK
    Yuliia Kryvanych
    Feb 4, 2026
    1.0
    Terrible, terrible service. I wish I could give them 0. My parents sent me an international package from Ukraine on December 3 as a New Year gift. It finally arrived on January 27 — almost two months later — and what I received was shocking. The package was severely damaged, manually cut open, and then resealed with ordinary tape, with no USPS stickers or labels indicating official inspection or resealing. Half of the contents were simply missing. Please note that the package passed through customs without any problems, as was reported upon crossing the borders. Therefore, it is obvious that the contents went missing in USPS hands. The original declared weight was about 15 kg. When it arrived, it was barely 6 kg. All holiday sweets and gifts, cosmetics, carefully wrapped items from my parents were missing. This was not “normal damage.” It looks like the box was cut on purpose, items were selectively removed, and then the package was sent to me anyway. To make things worse, USPS claimed the package couldn’t be delivered due to a “missing address.” That is simply not true. The box had sender and recipient information in Ukrainian label which was untouched, USPS tracking code used to scan packages through facilities and the code was still on the box upon arrival, original Ukrainian shipping documents with my full address and my phone number (they eventually called me almost a month later). So they had my address, had my contact information, and had the ability to scan the package, but still let it sit, get lost, and arrive destroyed. It was a piece of my home, love from my parents in Ukraine, something that was supposed to arrive for the holidays. Instead, it arrived violated and empty. USPS charges a lot of money for international shipping, but shows zero care, accountability, or respect for people’s belongings. This experience completely destroyed my trust in the postal service.
  • BP
    Brittany Pospisil
    Jan 9, 2026
    5.0
    As a property manager having to mail giant stacks of certified mail here each month I am always happy with this post office! Certified mail takes a while. I’ve been illegally denied services at other post offices because their staff was incompetent. This site can whip through 30 certified pieces of mail in 15 minutes! They clearly know what they’re doing and I always appreciate the positive attitudes. I always see the same handful of faces at the counter and I appreciate all of you! Thank you for helping make my job easier as a property manager in this time of legal changes and so many notices. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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