YK
Yuliia Kryvanych
Feb 4, 2026
Terrible, terrible service. I wish I could give them 0.
My parents sent me an international package from Ukraine on December 3 as a New Year gift. It finally arrived on January 27 — almost two months later — and what I received was shocking.
The package was severely damaged, manually cut open, and then resealed with ordinary tape, with no USPS stickers or labels indicating official inspection or resealing. Half of the contents were simply missing. Please note that the package passed through customs without any problems, as was reported upon crossing the borders. Therefore, it is obvious that the contents went missing in USPS hands.
The original declared weight was about 15 kg. When it arrived, it was barely 6 kg.
All holiday sweets and gifts, cosmetics, carefully wrapped items from my parents were missing.
This was not “normal damage.” It looks like the box was cut on purpose, items were selectively removed, and then the package was sent to me anyway.
To make things worse, USPS claimed the package couldn’t be delivered due to a “missing address.” That is simply not true. The box had sender and recipient information in Ukrainian label which was untouched, USPS tracking code used to scan packages through facilities and the code was still on the box upon arrival, original Ukrainian shipping documents with my full address and my phone number (they eventually called me almost a month later).
So they had my address, had my contact information, and had the ability to scan the package, but still let it sit, get lost, and arrive destroyed.
It was a piece of my home, love from my parents in Ukraine, something that was supposed to arrive for the holidays. Instead, it arrived violated and empty.
USPS charges a lot of money for international shipping, but shows zero care, accountability, or respect for people’s belongings. This experience completely destroyed my trust in the postal service.