Staples

Reviews

• HH

  Heather

  Nov 4, 2025
  1.0
  Dropped off two Amazon returns my account is only showing one as returned called staples to ask as that’s where I dropped off the dude was super rude and basically told me it was amazons problems beware of taking returns there I asked the guy politely so I’m basically sol and he pretty much started yelling at me/ TERRIBLE customer service
• JA

  JC Aranda

  Nov 3, 2025
  1.0
  I bought my entire work station from Staples in Aug 2024: laptop, monitors, keyboard, mouse, etc. I bought the 1-yr insurance, which incidentally lapsed just a few weeks before I started experiencing system issues. I went back and asked for a repair. They told me they had a sale for a diagnostic repair that comes with a 1-yr warranty. I told them that sounded great and asked if it would cover me if a similar issue happened again. I was told yes, so I purchased it. A few weeks later I start experiencing similar issues. I bring it in and I’m told what I had purchased only covers hardware, and my issue is not covered. They tell me I “declined” their comprehensive coverage. I had accepted the service product I was presented as the solution to my problem. Had it been explained to me that the what i had purchased was not comprehensive and would not cover the issue I was having if it recurs in the future, I would not have accepted it. At the end of the day, this is not about money. This is a work expense. I do not wish to do business with a private company that gives me DMV attitude. They offered no solution or apology, just offered to double charge me with another repair and the comprehensive insurance I needed a few weeks ago. We are about to hire a new employee. As the director, I can assure you we will be purchasing all their equipment and our team equipment/services elsewhere going forward.
• DB

  Debbie Beach

  Oct 5, 2025
  5.0
  Employees are very helpful at our Valley Store
• DK

  Dayne Kuhlmann

  Sep 12, 2025
  5.0
  Always friendly, great value and fast printing
• JH

  Jen Hayden

  Sep 2, 2025
  5.0
  I went into Staples for the first time in 20 years just to make an Amazon return, and thanks to Mat I left with one of the best retail experiences I’ve had in a while. He honored a sale price on a single bin, helped me find a P-touch labeler, recommended noise-canceling headphones for my autistic son, and even showed me products I didn’t realize Staples carried. His kindness, knowledge, and willingness to go the extra mile made me feel valued as a customer. I’ll definitely be back, 100% because of this experience.

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