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Visit your local Post Office™ at 16815 Pacific Ave S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
106 reviews
5 stars
31
4 stars
4
3 stars
6
2 stars
6
1 star
59
- AAAnnaNov 9, 20251.0WOW I’m shocked at how horrible the costumer service is at this location —it’s disgusting honestly. The older guy who works there was very unprofessional. I was up in line with a friend who was with me this day and I told him that I want to track a package and he threw whatever papers were in his hands and looked me in the face and said “ okay and?” “what do you want me to do?” As if I just asked the most absurd question ever. I was in utter shock and felt very uncomfortable at how uptight and rude he was and I turned my head and locked eyes with my friend and she had the same reaction. I don’t understand why someone who works at a post office would be fazed and riled up at a basic question about a package , isn’t this your job? Very disrespectful and unprofessional. I have never experienced something like this in customer service in my life. DO BETTER! And get a different job if it’s that miserable.
- TTTeryleSep 24, 20253.0The employees look to be efficient, easy to communicate with and knowledgeable. Sometimes customer service windows are understaffed. Need to reinstall drive up mail drop off box. Please
- MCMiriah CharltonJul 15, 20252.0I am only giving two stars because of the customer service I always receive in person by the lovely ladies at the front counter. I have had nothing but issues with packages being delivered to the wrong address. For some reason, paper mail seems to always make it to my mailbox, but packages do not. Package #1 - a shipment of an iPhone was delivered to the wrong apartment. Thankfully the neighbour was honest and returned it to my doorstep. Package #2 - a shipment including clothes delivered to the wrong apartment. Again, the neighbour was honest and returned it to my doorstep. Package #3 - finally one was delivered to my mailbox. Package #4 - stated it was delivered on 6/24/25, did not show up in my mailbox until 7/3/25--NINE DAYS after tracking stated it was delivered. Package #5 - shipment of mine and my daughter's passports was delivered to the wrong address. Again, neighbour returned them to my doorstep. This one is the one that made me write the review. My apartment has locked mailboxes, and I expect for mail to be safe. I was gone for three days, and while I am thankful my passports were returned to me, they were left outside of my door for THREE days. This is unacceptable. I am now waiting for mine and my daughter's original copies of our birth certificates and her dad's death certificate in the mail and I wouldn't be surprised if that gets delivered elsewhere too. Soon I will run out of luck and the neighbour will stop returning my stuff. The last time I spoke to customer service they recommended I get a PO box. WHY WOULD I NEED TO PAY MONEY EVERY MONTH TO ENSURE THAT MY PACKAGES GET DELIVERED TO THE RIGHT ADDRESS?! I am not going to be doing that. I have requested a mail hold for the fll 30 days and will continue to request it once it expires. I should not have to pay additional money to make sure your deliver person does their job.
- ALAngela lewisMay 30, 20251.0The carrier lies about delivering packages. This is by far the worst post office.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Where is the United States Postal Service located in Spanaway, WA?
The United States Postal Service is located at 16815 Pacific Ave S, Spanaway, WA 98387.
What are the operating hours of this USPS location?
The USPS at 16815 Pacific Ave S is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:30 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Is an appointment necessary for passport services here?
Most passport services require scheduling an appointment through the online scheduler, although limited walk-in hours are available at select locations.
Does the post office take passport photos and what is the cost?
Yes, passport photos are taken by appointment and cost $15 per photo.
How can I reserve a PO Box at this USPS?
You can search, reserve, and apply for PO Boxes online securely at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
Are PO Boxes accessible after hours at this Post Office?
Most PO Boxes have 24/7 lobby access but hours may vary by location. Please check with this Post Office for specific after-hours access.
What should I know about nearby automotive services when visiting this USPS?
Nearby you will find automotive services such as Les Schwab Tire Center for tire needs and Hi-Tech CARSTAR for auto body repairs, which could be convenient for car maintenance before or after your USPS visit.
Are there local dining options near the USPS location?
Yes, nearby options include TJ's Pub for a casual dining experience and Iowa Steak for seafood lovers, offering convenient places to grab a meal during your errands.
What nearby services can I visit after mailing packages at the USPS?
You might consider visiting Franciscan Medical Clinic for health services, or stop by Harborstone Credit Union for financial needs, as both are located near the USPS for your convenience.