PostNet

Reviews

• KX

  Koob Xyooj

  Nov 13, 2025
  1.0
  This PostNet is one of the worst. It was a mistake to send my package via this office. I sent two package through this office Tuesday, one via FedEx and one via USPS Priority mail. I was promised that the FedEx should arrive by Friday and the Priority mail should arrive by Thursday. I didn't not receive a tracking number until Thursday so I call them and the girl who answer phone said the package just picked up Wednesday and the tracking is not available yet, she then give me a tracking number for the priority mail. It turns out, she is lying. They never send my package until I call. I track the number and it says the label just create and the package will be delivered Monday, four days after the day that I was promised. The FedEx package will now arrive Sunday instead of Friday as promised. This is not acceptable. I would not recommend this PostNet to anybody and I would avoid it at all cost.
• EE

  Elizabeth

  Feb 17, 2020
  3.0
  They have horrible hours and the employees are all awkward and nonverbal but at least your packages will be safe!
• DC

  David Corvin

  Dec 9, 2017
  1.0
  Terrible customer service. Basically threw away or lost a stack of my mail. Didn't care at all that they lost my package. I originally opened up a private mailbox in the Lake Stevens Post Net. One day I showed up to pick up my mail only to find that the store had been shut down and my mail had been forwarded to the Snohomish Post Net. That's when the headaches and nightmares began. I went in several times to get my mail only to be told that the Post Office was holding my mail and there wasn't anything Post Net could do to help. I told the employees that I wanted a refund because I do not live in Snohomish and I didn't want to have to drive to grab my mail. (Still waiting on my refund) A month later I receive a call that they have some of my mail. However, when I showed up to grab it no one seemed to know or care where my mail was. They assured me though that they would find it at some point. When I came back a week later I was told that they had a package for me. When I asked them to go grab it they again had no idea where it was and kept insisting that my wife must have gotten it. My wife has medical issues that prevent her from driving. When I informed them that there was no chance that my wife had come in they had no interest in looking for my stuff. They were unable to find where they put my package but they did find a small stack of my mail. Interesting that in the months worth of mail they had there wasn't a single coupon book, flyer, or ad it's almost like they picked through my mail and decided what was junk and threw it away. They have no right to throw away my mail. It doesn't matter if it's junk mail or not they should NOT have the right to throw away my mail. Snohomish Post Net has no interest in taking care of its mistakes and didn't seem to care. I will NOT do business with Post Net ever again.
• KM

  Kim McClellan

  Jul 15, 2016
  5.0
  I can't say enough good about these folks!!

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