United States Postal Service

2.7
156 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 301 Union St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 Union St, Seattle, WA
98101, United States

Hours

Reviews

2.7
156 reviews
5 stars
50
4 stars
9
3 stars
15
2 stars
8
1 star
74

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; some employees are praised for their helpfulness and professionalism, while others are criticized for rudeness and incompetence.

Service Efficiency

Many customers reported long wait times and understaffing, leading to inefficient service and frustration.

Facility Conditions

The post office has been described as unclean, with unpleasant odors and maintenance issues, contributing to a negative customer experience.

Communication Issues

Customers expressed dissatisfaction with the lack of clear information regarding services, hours, and policies, leading to confusion and inconvenience.
  • PW
    Peter W
    Dec 15, 2025
    1.0
    A star for every person working the counter
  • AZ
    Arvo Zylo
    Nov 25, 2025
    1.0
    Staff often overcharges me for media mail shipping. They will charge me for ground advantage just for fun, which adds up when you are shipping 20 packages. Staff often skips the part where I am supposed to choose whether or not I want an email receipt, which means I have to type out every single tracking number for my customers. Most recently, my post office box was cancelled after I had renewed it in August. It is a six month plan, so I shouldn't need to renew it for a while now, but instead my friends are having their packages returned to them due to "incorrect address." In summary, this location is discriminatory and incompetent in just about every way possible.
  • LO
    Laura O'Grady
    Nov 1, 2025
    5.0
    An exceptional PO. Professional and polite.
  • KK
    Koen
    Sep 2, 2025
    1.0
    General delivery pickup is only from 10 am, info which is not shared anywhere untill after waiting in line for a good long while for the rude clerk to tell you. Waste of my time.
  • RC
    Robert Cernak
    Aug 21, 2025
    1.0
    You can pick up packages here just between 10 to 12 AM. I didn't find this opening hours listed anywhere. Post office manager was rude all the time speaking with me. One package out of two didn't come here, so I was told to speak with manager. He blamed me that it's my fault that I put wrong ZIP code 98101 in delivery address and told me that it should be 98111 for general delivery. I showed him another package I just received here with ZIP Code 98101. He told me I should not speak like this with him. At the end he just gave me some number for automat, which didn't help me at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.