United States Postal Service

2.7
153 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 301 Union St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 Union St, Seattle, WA
98101, United States

Hours

Reviews

2.7
153 reviews
5 stars
50
4 stars
9
3 stars
15
2 stars
8
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about a manager's behavior and overall lack of professionalism.

Staffing Issues

Frequent mentions of understaffing leading to long wait times and inefficient service, with only one employee available during busy hours.

Mixed Experiences

While some customers praised individual staff members for their helpfulness and friendliness, others had negative experiences with the same staff.

Facility Conditions

Numerous complaints about the cleanliness and maintenance of the post office, including unpleasant odors and broken facilities.

Operational Hours

Customers expressed frustration over limited and unclear operational hours for package pickups, particularly for general delivery.
  • LO
    Laura O'Grady
    Nov 1, 2025
    5.0
    An exceptional PO. Professional and polite.
  • KK
    Koen
    Sep 2, 2025
    1.0
    General delivery pickup is only from 10 am, info which is not shared anywhere untill after waiting in line for a good long while for the rude clerk to tell you. Waste of my time.
  • RC
    Robert Cernak
    Aug 21, 2025
    1.0
    You can pick up packages here just between 10 to 12 AM. I didn't find this opening hours listed anywhere. Post office manager was rude all the time speaking with me. One package out of two didn't come here, so I was told to speak with manager. He blamed me that it's my fault that I put wrong ZIP code 98101 in delivery address and told me that it should be 98111 for general delivery. I showed him another package I just received here with ZIP Code 98101. He told me I should not speak like this with him. At the end he just gave me some number for automat, which didn't help me at all.
  • YZ
    Yuan Zhang
    Aug 4, 2025
    5.0
    Surprisingly pleasant experience. Very efficient. The lobby smells bad but the service is great
  • JW
    Julie Watson
    Aug 1, 2025
    1.0
    Worst experience at any USPS location. Line out the door, still waiting & it’s been 20 minutes. One employee. Too much chit chatting w/customers. And laughing w/customers. Completely inefficient.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.