United States Postal Service

3.3
175 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 620 S Orcas St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
620 S Orcas St, Seattle, WA
98108, United States

Hours

Reviews

3.3
175 reviews
5 stars
91
4 stars
10
3 stars
5
2 stars
4
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting employees like Dino and Jerry for their exceptional service.

Appointment Issues

Numerous reviews mentioned problems with appointment cancellations and lack of communication, leading to frustration among customers who rearranged their schedules.

Passport Services

While some customers had positive experiences with passport services, others reported significant delays and issues with staff, indicating inconsistency in service quality.

Cleanliness and Atmosphere

The office was noted for being clean and having a pleasant atmosphere, contributing positively to the customer experience.

Efficiency

Some customers experienced quick service for passport applications, while others faced long wait times, suggesting variability in efficiency.
  • MB
    M B
    Dec 15, 2025
    5.0
    This has to be one of the best post offices in Seattle. It's fast and efficient. I am closer to another USPS location but don't mind driving to this one because, even with the extra distance, it saves me time.
  • AA
    Ailini Aloua
    Nov 25, 2025
    5.0
    Very good service
  • BW
    Brittany Wiley
    Oct 30, 2025
    1.0
    the passports services here is a nightmare! sent me away for not having paperwork that they didn’t tell me the first time to bring, and one lady checked my passport photo size, said it was fine, and when i came back the next time was told by JAMIE it wasn’t acceptable! Jamie was so RUDE and mean i would never want to deal with her again.
  • AG
    Alisheia Guinyard
    Oct 21, 2025
    5.0
    Jamie with passport services was AMAZING! I showed up 20 min early for my appointment, and she started right away. If you have everything you need, it is truly a 15 min appointment...HIGHLY RECOMMEND!
  • AT
    A Pat Tran
    Sep 29, 2025
    5.0
    Had the passport & photo services here, was served by Keena, at the 2nd counter. It was a positive experience for us, our questions got answered, forms are checked. Note: The application forms need to be printed out and filled in before appointment. Parking are available at the side of the building, took us 15-20 mins to complete the appointment.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.