United States Postal Service

3.3
173 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 620 S Orcas St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
620 S Orcas St, Seattle, WA
98108, United States

Hours

Reviews

3.3
173 reviews
5 stars
89
4 stars
10
3 stars
5
2 stars
4
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees like Dino and Jerry received high praise for their helpfulness, while others were described as rude and unprofessional.

Appointment Issues

Numerous customers reported issues with appointments being canceled or not honored, often without prior notice, leading to significant inconvenience.

Process Efficiency

While some customers experienced quick and efficient service, others faced long wait times and disorganization, particularly during busy periods.

Communication

Many reviews highlighted a lack of communication regarding appointment status and requirements, causing frustration among customers.

Overall Experience

The overall experience at this location is mixed, with some customers expressing satisfaction and others feeling disappointed due to service inconsistencies.
  • BW
    Brittany Wiley
    Oct 30, 2025
    1.0
    the passports services here is a nightmare! sent me away for not having paperwork that they didn’t tell me the first time to bring, and one lady checked my passport photo size, said it was fine, and when i came back the next time was told by JAMIE it wasn’t acceptable! Jamie was so RUDE and mean i would never want to deal with her again.
  • AG
    Alisheia Guinyard
    Oct 21, 2025
    5.0
    Jamie with passport services was AMAZING! I showed up 20 min early for my appointment, and she started right away. If you have everything you need, it is truly a 15 min appointment...HIGHLY RECOMMEND!
  • CK
    Christo de Klerk
    Oct 4, 2025
    5.0
    Really great staff on passport desk
  • AT
    A Pat Tran
    Sep 29, 2025
    5.0
    Had the passport & photo services here, was served by Keena, at the 2nd counter. It was a positive experience for us, our questions got answered, forms are checked. Note: The application forms need to be printed out and filled in before appointment. Parking are available at the side of the building, took us 15-20 mins to complete the appointment.
  • JG
    Jack Gottesman
    Sep 12, 2025
    1.0
    Dragged my kids out of bed early for a confirmed 7AM passport appointment, only to be told they weren’t processing passports today. No notice, no communication. Passports are important — people rearrange work, school, and travel for these. If you can’t honor appointments, don’t take them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.