The UPS Store

2.6
236 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5749 in Seattle offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Othello Close To Martin Luther King.

Details

  • DeliveryNot available

Location

The UPS Store
3815 S Othello St, Seattle, WA
98118, United States

Hours

Reviews

2.6
236 reviews
5 stars
78
4 stars
10
3 stars
10
2 stars
12
1 star
126

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to understaffing, with many noting that only one employee was available during busy hours.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, others were described as rude and unprofessional.

Pricing Concerns

Many customers expressed dissatisfaction with the high fees for services, including charges for tape and packaging materials, which they felt were excessive.

Convenience

The location is appreciated for its convenience and range of services, but the parking situation and long lines detract from the overall experience.

Mixed Experiences

While some customers had positive interactions and quick service, others reported negative experiences, leading to an overall inconsistent customer satisfaction.
  • BC
    brianna chiodo
    5 days ago
    5.0
    Have always had a great experience at this location. They’ve helped with passport photos and multiple returns. They’re always friendly and helpful.
  • MP
    Marv's Painting
    6 days ago
    1.0
    Dropped off a package. My label maker wasn't working so I assumed they would help me. They did but CHARGED $3 + TAX FOR THE SERVICE!! This took them less than 1 minute to do. This should be a FREE service for usi g ups. Unbelievable price gouging at this location.
  • EH
    Emily Harvey
    Nov 15, 2025
    1.0
    A truly horrific customer service experience, if I could give negative stars I would. I had the displeasure to have to work with every single person who was working and they gave me incorrect information, made me wait 20 minutes for something they didn’t have, went out of their way to be unhelpful, and actually hid in the back room when I needed to ask a follow up.
  • AB
    Andrashe' Butler
    Nov 13, 2025
    5.0
    Cherry was very kind and greeted me as soon as I came in. I felt welcomed and she was able to help me quickly. Will be coming back here due to the great customer service.
  • DT
    Dana T
    Nov 4, 2025
    1.0
    They always close early. It’s a little frustrating. I’m here at 6:30pm and everything’s locked up.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5749 in Seattle offer?

The UPS Store #5749 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #5749 located?

The UPS Store #5749 is located at 3815 S Othello St, Ste 100, Seattle, WA 98118, USA, near Martin Luther King Jr. Way.